Eldoah.io Casino - Выигрыши игрока были конфискованы.

My account has been closed on Eldoradio. After winning about $3200 on the first deposit bonus slot and placing about 5 bets on sports bet, I was subjected to restrictions. I have not done anything wrong as I have read the terms and conditions multiple times and asked the support for anything I didn't understand. They are confiscating my funds unfairly and without providing any explanation for it.

エルドアアイオーでアカウントを閉鎖されました。初回入金ボーナスのスロットで3200ドルほど勝ち、スポーツベットで5ベットくらいしたところ規制を受けました。利用規約は何回も読み、サポートにわからないことも聞いたので不正はしていません。理由を聞いても教えてもらえず不当に資金を没収してきます。

Dear ffght2hfxv,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Eldoah.io Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• How did you learn about your account being blocked?
• Do I understand correctly you played slots in order to complete wagering of the bonus, and after you completed it, you placed several bets on sport? 
• When was the last time you successfully contacted support and what did you discuss?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

・When I try to log in, an invalid account is displayed.

・My bet was confiscated within one day of starting to bet on sports. I think it's about 10 bets.

・I contacted you immediately after my account became invalid. I was told that I would be contacted by email later. The content of the email is as follows.

Thank you for contacting us. Eldoah.io CASINO.

We apologize for keeping you waiting for so long.

We have been contacted by the department in charge regarding your chat inquiry, so we would like to inform you about it.

According to our security team, your account has been disabled.

Please note that the details will not be disclosed to the security team.

In order to return the funds you have deposited, please provide us with the address you will use.

We look forward to your reply.

Our casino strives to improve customer satisfaction and aim to be the best casino for our customers.

・ログインしようとしたら無効なアカウントと表示された

・スポーツにベットし始めてから１日で没収された。10ベットくらいだと思う。

・無効なアカウントになってからすぐに連絡した。後ほどメールで連絡すると言われた。メールは以下の内容になっています。

お問い合わせ頂き有り難う御座います。Eldoah.io CASINOで御座います。

長らくお待たせしてしまい申し訳ございません。

チャットでお問い合わせの件について、担当部署から連絡が参りましたので、ご案内させていただきます。

セキュリティチームによりますと、お客様のアカウントは利用不可となっております。

また、詳細についてセキュリティチームにて開示されませんので、ご了承くださいませ。

お客様がご入金された資金を返却するため、お客様がご利用頂入れるアドレスをご提示いただきますようお願いいたします。

ご返信をお待ちしております。

当カジノは、顧客満足度の向上を追求しお客様にとって最高のカジノである事を目指しております。

Thank you for your reply, ffght2hfxv. As you might know, our forum Casino.Guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Thank you for your response. Please tell me the list. I would like to contact them.

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.