29Black Casino — общее обсуждение

I decided to try this casino, as I usually do with many others, starting with a small amount. With a 150 deposit, I won over 600. I've been trying to withdraw for over a week, and the verification process is incredibly tedious. They ask for a document via email every two days. It seems likely they won't pay out, like many others. My recommendation is to stay away from them if you want to avoid stress.

Decidí probar este casino, como siempre hago con muchos con una cantidad pequeña, con 150 de depósito gane más de 600, tengo más de una semana queriendo retirar y en el proceso de verificación es lo más tedioso que existe, te pide un documento por correo electrónico cada 2 días, tiene rumbo que no pagaran como muchos. Mi recomendación es alejarse de ellos sino quieren estrés

Hi, I'm sorry to hear that the verification process keeps getting delayed. What documents has the casino already accepted? What did you send them last?

Unfortunately, you won't be able to withdraw your money until this verification is complete, so I'd try to get it finished. If that doesn't work, file a complaint. 

First, I submitted both sides of my ID card, then requested a withdrawal and they asked for a utility bill to prove residency (which I shared). Two days later, they denied the payment and asked for a selfie with my ID card (which I shared). Two days after that, they canceled the payment again and asked for a selfie with a code they sent me (which I shared). They told me my account was verified but that if they wanted, they could ask for more documents. I don't know what else they can ask for. Everything related to the account has been shared clearly and promptly. As of now, my withdrawal is still pending, and it's been over a week since I started dealing with this issue.

Buenas primero, presente mi DNI ambos lados, luego pedí retiro y me pidieron factura para comprobar residencia(la compartí), a los dos días denegaron el pago y pidieron selfie con DNI(la compartí), a los dos días volvieron a cancelar el pago y pidieron selfie con un código que ellos me mandaron (lo compartí), me dijeron que mi cuenta estaba verificada pero que si querían me iban a pedir más documentos, no sé qué más pueden pedir, todo lo relacionado a la cuenta ha sido compartido de manera clara y oportuna, a esta hora mi retiro sigue pendiente, ya más de una semana de estar en este tema

If they told you that you've been verified, then I guess that should be taken care of for now. The casino can always ask for additional documents or verify you again later, but I believe you'll be in the clear for now.

Now I'd wait to see how the withdrawal goes and what happens next. Which payment method did you choose? 

Hi, choose the same method I used for the deposit, which is USDT TRC20. Yesterday I contacted support via chat and they told me it takes 24 hours, but it's already been 48. We'll see what happens.

Hola, elige el mismo metodo que utilice para el deposito que es USDT TRC20, ayer contacte al soprote por chat y me dijeron que demoran 24 horas pero ya van 48, veremos que pasa.

Sure, let's wait and see how things turn out. I'm sure it's only a matter of time before you get the money. I hope it won't be too long. 🙂

Today I wrote to the chat and they told me it could be 5 days, but they keep increasing it.

Hoy escribi al chat y me dijeron que puede ser 5 días, cada vez le aumentan

I didn't think it would take this long with this payment method. But I'd like to add that we give casinos 14 days to resolve the issue, and if the casino hasn't sent the money by then, you can come to us and we'll try to help.

We'll see what happens this week, and I believe you'll get your money.