Casinova Casino TR — общее обсуждение

I warn all players! This casino is engaged in fraud, it does not pay, it immediately rejects and disables withdrawal.

I do not understand how these fraudulent casinos can exist. Is it possible that no one controls this.

Hmm, the first thing that would cross my mind in this situation is to try contacting live chat right away to find out why this happened. Did you try that too?

Did they explain why it's not possible?

Did the casino ask you for any documents? 

I wrote in the chat, but they blocked it.

I wrote to them by email, but there was no response.

They didn't ask for any documents.

I'm telling you that there's something fishy going on here, normal casinos get in touch, but this crap just keeps quiet and that's it.

It's probably not the best news that they blocked your chat. In that case, I would also think that something is going on that shouldn't be. And until the casino explains why they did it, we can only guess.

That's why, in this case, I would recommend filing a complaint so that our team can look into it and try to help if possible.

What do you think?

If you're interested, click here and describe the situation to our team.

I too have the same problem since September 4th, I've been waiting for 3 withdrawals of 500 euros.

What can I do, they didn't ask me for documents.

And they tell me to wait, but how long?

Does anyone know how to help me?

Anche io stesso problema dal 4 Settembre attendo 3 prelievi da 500 euro .

Come posso fare, nn mi hanno chiesto documenti.

E mi dicono di attendere, ma quanto?

Qualcuno sa come aiutarmi?

Hello, I can't say exactly how long you'll have to wait, but we give casinos 14 days, which you're close to. 

If they don't pay you by then, you can file a complaint with us and we'll try to help you. 

I see that the casino didn't need verification from you. Did you ask them why there is such a delay? What payment method did you use for the withdrawal?

I requested via bank transfer, but the strange thing is that after 11 days to date, it still gives me the option to revoke the withdrawals, if they tell me it is processing I don't understand.

Then I asked if they wanted documents. They told me before I won that my account didn't allow document verification. They responded by email and chat, telling me there's too much withdrawal traffic and I'm in a queue.

And they reassure me by telling me to rest assured that the transfers will arrive.

Ho richiesto tramite bonifico, ma la cosa strana è che dopo 11 giorni ad oggi, mi da ancora la possibilità di revocare i prelievi, se mi dicono che è in elaborazione nn capisco.

Poi io ho chiesto se volessero documenti mi hanno detto prima che vincesse che il mio account nn prevedeva verifiche mediante documenti. Mail e chat rispondono dicendomi che c è troppo flusso di prelievi ed io sono in coda.

E mi rassicurano dicendomi stia tranquillo arriveranno i bonifici

Today they told me that the withdrawals are not being processed but are still in the final verification phase.

What do they have to check if they didn't ask me for any documentation?

The situation is not at all clear

Oggi mi hanno detto che i prelievi nn sono in elaborazione ma ancora nella fase finale della verifica .

Cosa devono verificare se nn mi hanno richiesto nessuna documentazione.

La situazione nn è affatto chiara

Well, it looks like the finance department can control that. It doesn't have much to do with player verification as such. If they have a delay due to a lot of withdrawals, it's understandable, but you shouldn't have to wait that long. As I said, if 14 days pass and nothing happens, please contact our team.

You may be able to cancel the withdrawal because sometimes casinos wait for the player to get bored, cancel it, and play with the money. The player may lose, and then the casino doesn't have to pay them anything. I'm not saying that this must be the case, but it could be one of the reasons. 

Let's wait until the end of the week, and if nothing happens, please write to me again. 🙂

It is Thursday 18 September and the withdrawals dated 4, 5 and 6 September are still being verified.

The chat tells me to stay calm

14 days have passed since the first blood sample.

Thanks to anyone who will help me

Siamo a giovedì 18 settembre e i prelievi in data 4,5,6 settembre sono sempre in fase di verifica.

La chat mi dice stia tranquillo

Sono passati 14 gg dal primo prelievo.

Grazie a chi mi aiuterà

It is Thursday 18 September and the withdrawals dated 4, 5 and 6 September are still being verified.

The chat tells me to stay calm

Siamo a giovedì 18 settembre e i prelievi in data 4,5,6 settembre sono sempre in fase di verifica.

La chat mi dice stia tranquillo

Good morning, as you recommend proceeding on Casinova, I deposited without requesting a bonus, I won an amount and on the dates 4-5-6 September I proceeded to slice the withdrawal request, I would like to point out that the site in this case in my profile indicated that verification was not necessary, as my account did not require it.

I waited the 3 days as indicated in the withdrawal terms and conditions and contacted the casino almost daily via email or chat.

The answers are always the same, sometimes even blatant lies, such as a bug in the withdrawal status control system, because I was told that everything was fine as far as verification was concerned, but the status was still under review. However, arriving today, September 19th, so after 15 days, the answers to my questions are: too much work for the finance department is causing delays.

But what I don't understand is why 15 days to verify what?

If I haven't sent documents.

To close the chats, they say don't worry, everything is fine with the disbursement process. You just need to be very patient.

Thank you

Buongiorno come consigliate di procedere su casinova, ho depositato senza richiesta di bonus, ho vinto una cifra e nelle date 4-5-6 settembre ho provveduto ad affettare la richiesta di prelievo, premetto che il sito nella fattispecie nel mio profilo indicava la non necessità di verifica , in quanto il mio account nn lo prevedeva.

Ho atteso i 3 giorni come indicato nei termini e condizioni prelievo e ho contattato il casino quasi quotidianamente mezzo mail o chat .

Le risposte sempre le stesse, a volte anche palesi menzogne, del tipo un bug sul sistema di controllo stato dei prelievi, perche mi è stato detto che era tutto ok come verifica , ma lo stato risultava ancora in verifica. Comunque arrivando ad oggi 19 settembre quindi dopo 15 giorni , le risposte ai miei quesiti sono: troppo lavoro per il dipartimento finanziario stanno causando ritardi.

Ma quello che nn capisco è perché 15 giorni di tempo per verificare cosa?

Se non ho mandato documenti.

Per chiudere le chat dicono stia tranquillo è tutto ok come procedura di erogazione dell importo. Deve avere solo tanta pazienza.

Grazie

You did the right thing by opening a complaint, so we will try to help you. If you don't need verification, that's fine, and the casino will check your withdrawal, specifically the finance department. That's probably what they meant when they told you they had to verify it.

Try to wait a little longer, and if nothing happens, the casino will contact us.

Please post my review of the casino: https://www.casinova.link/tr/

From what I saw, your user review was accepted in august, so what's the problem? 

Have you finally been paid?

Te han pagado finalmente?

Have you finally been paid?

Te han pagado finalmente?

No, they didn't pay! And they never will. Because this casino is a scam!

Hello, why are you asking, is there a problem here too? If so, could you describe your situation to me?