Fundalor Casino — общее обсуждение

These are the receipts for my transfer. To Fundalor

estos son los comprobantes de mi transferencia. A Fundalor

I've never had trouble with transfers to Fundalor before, and yesterday, January 21st, I made a transfer of 400 pesos. A few minutes later, a message appeared saying the casino was undergoing maintenance and would be back online at 8:00 a.m. As of today, January 22nd, I still haven't received my transfer. I've been trying to contact the casino and my online bank all day. My question is, why won't Fundalor accept my electronic receipt? They're asking for a CEP receipt, but the link they provided to download it doesn't give me the one the casino requires. I can't upload photos of the receipts here. What can I do about this? To be clear, it's not a problem with the casino itself.

Please send photos of my receipts: the one I sent through Mercado Pago, the one that gives me the link, and the one I can't download that Fundalor is asking me to download...

 Yo nunca había batallado con las transferencias a fundalor y el día de ayer 21/01/26 hice una transferencia de 400 pesos pero a los min. Se puso un mensaje que el casino estaba en mantenimiento que estaría activo a partir de las 8:00a.m... pues hasta este momento 22/01/26 todavía no tengo mi transferencia tengo todo el día comunicandome al casino y a mi banco en línea mi pregunta es porque en fundalor no me aceptan el comprobante electrónico me están pidiendo un comprobante CEP pero en el link que me dan para descargarlo no me da el que el casino me pide aquí no puedo subir fotos de los comprobantes .. que puedo hacer al respecto ?? Aclaro no es problema con el casino ..

Mande fotos de mis comprobantes el que envíe por parte de mercado pago el que me da el link y el que no puedo descargar que me pide fundalor...

Hello,

firstly, I'd like to point out that sharing your personal banking details online in a public forum is dangerous, and I deleted those.

Regarding the matter at hand:

You made a transfer of 400 pesos on January 21. Shortly after that, the casino went into maintenance. Since then, the money has not been credited yet.

At the moment, the issue does not seem to be caused by the casino itself. The problem appears to be related to the payment verification.

Fundalor is asking for an official CEP transfer confirmation. However, the documents you can provide from Mercado Pago and the download link you received do not include a CEP, even though they confirm that the transfer was made.

Because of this, Fundalor cannot verify the payment, and the transfer is still pending. You have been trying to resolve this by contacting both the casino and your bank, but the required CEP document is still missing.

Is this an accurate description of the events, please?

If that's the case, I apologize for not paying attention to the documents I posted. I know it's not the casino's or Mercado Pago's fault. Since yesterday, I've been trying to download the document the casino is asking for, but I don't know why it's not appearing in the format the casino requests. I just spoke with Mercado Pago customer service, and they said I received the same receipt.

Si así es me disculpo por no poner atención a los documentos que publique .. yo se que no es culpa del casino ni de mercado pago desde el día de ayer estoy tratando de descargar el documento que el casino me está pidiendo no se el motivo por el cual no me aparece en el formato que el casino pide acabo de hablar con atención al cliente de mercado pago y me aparece el mismo comprobante

My question is, how do I download the format that the casino is asking for?

And because the tracking number is in the document I'm sending, it's not useful to them. I feel like they're not doing their part to solve it. Every time I contact Fundalor customer service, I explain what's happening, and they just tell me they want that receipt, which I don't know how to download.

Mi pregunta es como hago para descargar el formato que el casino me está pidiendo ??

Y porque si en el documento que estoy enviando viene la clave de rastreo no les sirve siento que no están poniendo de su parte para solucionarlo cada que me comunico con atención al cliente de fundalor les expliqué lo que esta pasando solo me dicen que quieren ese comprobante que no se como descargar..

Mercado Pago tells me that the receipts I sent them should be valid, but I send them all the information in text format and they don't give me a solution.

En mercado pago me dicen que los comprobantes que les envie les deben de servir igual les mando los datos en texto toda la información y no me dan una solución..

Hi, can someone please help me? I sent the proof of payment in the format Fundalor requested three hours ago, and I still haven't received a response or the transfer... and I can't contact customer service through the app, I don't know why!

Hola alguien me puede ayudar por favor hace tres horas envie el comprobante en el formato que me pidió fundalor y es hora que no recibo una respuesta de su parte ni la transferencia... y no me puedo comunicar en atención al cliente por medio de la app no se porque !!!!????

Hello, perhaps three hours was not enough time to get back to you.

The way I understand the development, you manage to provide the format needed and are waiting for the confirmation. Those matters usually require patience. I know it is not pleasant, but it seems you have to wait for the progress.

Hi, I already received a response from Fundalor, which wasn't what I expected, but I'm continuing the process through customer service and hope to resolve it.

Hola ya obtuve una respuesta por parte de fundalor la cual no fue la esperada en verdad pero sigo en el proceso por medio de atención al cliente espero solucionarlo..

I have no problem with Fundalor; I've never had any issues. I hope this all gets sorted out soon in the best way possible...

No tengo ningún problema con fundalor nunca había tenido un contratiempo espero se aclare pronto todo esto de la mejor manera ...

Hello there. I hope so, as well, so please keep us updated on how things progress.

Hello, good day! The transfer with Fundalor has been resolved...

Thank you for your time!!!

Hola buen dia!! Ya se soluciono la transferencia con fundalor...

Gracias por su atención!!!

Hey! That's great!

Would you describe it as "just" a delay, or did you take any additional steps to resolve it? I'm asking because it could help others if the issue arises again.

Thank you, too.

It was just a delay, don't take any further action.

Solo fue un retraso no no tome medidas adicionales ..

It was a delay, so don't take any further action.

Fue un retraso no no tome medidas adicionales

Understood. Thank you very much.