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Payment delay for over a week for a very small amount - PLN 190 (request PJ-127269)

I submitted a request for a withdrawal of PLN 190. Since then, JetTon Support has only sent template replies: "wait", "the financial department is processing", "sent with a mark of 48+ hours", "wait for a response from the payment system".

Despite the fact that the amount is minimal (about 45–50 USD), the application is still "in progress." Support constantly advises checking the status via the @jetton_statusinfo_bot bot, but there is no real progress.

This behavior for a small amount seems unacceptable. Players have the right to receive their funds without weekly "checks".

I ask JetTon to process application PJ-127269 as soon as possible and provide a clear payment deadline.

Затримка виплати вже понад тиждень на дуже маленьку суму — 190 PLN (запит PJ-127269)

Подав заявку на вивід 190 злотих . З того часу підтримка JetTon Support надсилає лише шаблонні відписки: «чекайте», «фінансовий відділ опрацьовує», «передали з позначкою про 48+ годин», «чекайте відповіді від платіжної системи».

Незважаючи на те, що сума мінімальна (близько 45–50 USD), заявка досі «в роботі». Підтримка постійно радить перевіряти статус через бота @jetton_statusinfo_bot, але реального прогресу немає.

Така поведінка на дрібну суму виглядає неприйнятною. Гравці мають право отримувати свої кошти без тижневих «перевірок».

Прошу JetTon обробити заявку PJ-127269 якнайшвидше і надати чіткий термін виплати.

Could you please provide the exact date you requested your withdrawal?

I believe that Easter was in the middle there, right?

That could also slow down the whole process, you know.

It was on the second, today they asked for a bank statement again, I've already sent it to them three times

So that might be the reason why you haven't received your money yet. If you're going through verification and the casino is asking you for some documents, you have to successfully complete the verification process first.

But why have you sent the casino your bank statement three times already? What was wrong with the first two? 

I've already sent my bank statement three times, as required by the casino. Each time, it was rejected without any specific explanation as to what exactly was wrong.

Withdrawal request PJ-127269, the amount is only 190 PLN (very small). The request has been pending for over a week, and support continues to report "still under review," "finance department," and "last step."

Tell me please:

1. What exactly should be visible on the discharge papers for them to be accepted the first time?

2. Does it make sense to send documents a fourth time, or are they just stalling?

To be honest, I have no idea what the casino wants to see. It would be best if they told you what the document should include. They often want a bank statement from the casino for a specific period. They want to see deposits made to the casino. Have you tried asking them directly if they can tell you why they were rejected? We give casinos 14 days to verify the player and send them the money. 

If that doesn’t happen, I would definitely recommend that you file a complaint with us, and we’ll try to assist you and figure out what’s going on—but from what I can see, you’ve already done that. I firmly believe this will be resolved and that the casino will start cooperating a bit more.