они не заставляют меня выходить из казино

they don't make me withdraw from the casino

non mi fanno prelevare su lopoca casino

Hello,

I'm, sorry to hear this. Can you specify in which casino this problem arose, please?

Kindly share more details, please and maybe we can find out what's happening or even help you.

Lopoca casino and are only 120 euros

Lopoca casino e sono solo 120 euro

there is a page with written withdrawal but it does not work I also sent the Iban for a transfer but nothing happens. the casino is Lopoca

cè una pagina con scritto prelievo ma non funziona ho anche mandato l'Iban per un bonifico ma non succede niente. il casino è Lopoca

they also closed my lopoca.it account

mi hanno anche chiuso il conto lopoca.it

Hello, thank you for your reply, allow me to react all at once:

Firstly, is this your first withdrawal ever made in this casino, please?

If the answer is yes, then your account has not most probably been verified before. Your account may now be blocked because the withdrawal triggered the account verification. Don't get nervous, this is a normal procedure.

Just verify your account first and then, if you previously managed to meet all requirements and rules, you will be eligible for the withdrawal.

Have you received any email concerning the account being blocked, please?

I apologize but I typed the extension wrong, instead of .it I put .com

mi scuso ma avevo digitato male l'estensione, invece di .it avevo messo .com

yes, this is my first withdrawal, but chilli777 also has to pay me 210 euros from 8 May

si è il mio primo prelievo, ma anche chilli777 mi deve pagare dall'8 maggio 210 euro

Hello,

where did you type the extension wrongly, please? I believe it concerns the casino.

I see.

May I know whether your account has been fully verified, please?

Have you passed the KYC verification?

Furthermore, what is the latest information you got from the casino?

Just to make sure, this issue is related to the Chilli777 Casino, correct?

I have passed all the checks.

From the casino to which I wrote so many times she never answered me, only the operator of my live chat replied telling me that she could not do anything.

Simona

ho superato tutte le verifiche.

Dal casino a cui ho scritto tantissime volte non mi ha mai risposto, solo l'operatrice della live chat mia ha risposto dicendomi che lei non poteva fare niente.

Simona

yes just casino chilli777

si giusto casino chilli777

I still do not understand whether your account has been verified or not. Can you answer me, please?

I do not even fully understand what the problem is, but I think you should submit a complaint. If the casino can't help you and you have not received your winnings, we need to check it out.

To submit the complaint, tap/click here: https://casino.guru/complaints