Oscarspin Casino — общее обсуждение (Страница 2)

Can you let me know if you were successful with the withdrawal?

Thank you

Puoi farmi risapere se sei riuscito con il ritiro??

grazie

Hello, if verification is still ongoing, I wouldn't worry. Two days is not a disaster, so I would like to ask if everything else you sent to the casino was accepted? Or did you just have to send something to verify the method? Was it a deposit or some kind of account statement? 

Definitely stay patient and don't worry, I would say. I believe everything will turn out fine, and if not, we'll be here to help you.

Hello Dear Jaroslav,

Thank you for your reply. Yes, I sent my ID and also completed the KYC verification. However, I don't think this casino is a scam, but I'm very worried about my withdrawal because I've read reviews about Tr***pi**t and noticed that some people's accounts have been closed. I honestly respected all the T&Cs.

So I hope they don't make up some excuse not to pay, as for the rest, I have to say that the operators and email support responded quickly and were very kind.

Ciao Caro Jaroslav,

Ti ringrazio per la risposta, sì ho inviato il mio documento di identità e ho fatto anche la verifica KYC, comunque penso che questo casino non sia una truffa però ho molta paura per il mio ritiro, perché leggendo delle recensioni su Tr***pi**t ho notato che a delle persone è stato chiuso l’account. Io sinceramente ho rispettato tutti i T&c

quindi spero non arranchino qualche scusa per non pagare, per il resto li operatori e l’assistenza via email devo dire che rispondono velocemente e sono stati molto gentili.

Ok

I understand, so let's see what happens, and if you are unable to withdraw your money or your account is closed, we will be here to assist you.

Let's wait and see what they come up with. Completing the verification process is a great step.

I'm keeping my fingers crossed for you.🤞

An overpriced casino that advertises and gives a win on the first deposit to entice the player, then operates as a deposit collector and only...

Ένα υπερτιμημένο καζίνο που διαφημίζεται και δίνοντας νίκη στην πρώτη κατάθεση για να δελεάσει τον παίχτη στην συνέχεια λειτουργεί ως εισπράκτορας καταθέσεων και μόνο ...

Hey, do you mean that after your first deposit, you didn't manage to win anything else?

Sometimes that's how it goes at the casino. Unfortunately, players usually lose money in the long run at the casino.

That's how it goes, and if you feel like you're not doing well, it's better to take a break.😕

Why does this casino have a rating of 9.6 ??

There are numerous negative reviews, a lot of complaints mostly about delayed withdrawals.

Can anyone explain please? Is there money involved?

Well, if you are interested in how we review all online casinos, please read about it here.

Also, the user reviews don't actually count into the safety index, you know.

But do you have any experience from this casino yourself?

Can you let me know if you were successful with the withdrawal?

The scammed me for 15k and Casino Guru helped them.

So yeah, there is a good chance you wont get the money

what a big lost sorry about that bro😫😫😫

Hello, who are you asking? Need any help, perhaps?

Hello, I believe that is the reason why you asked us to hide the whole detail and communication of your unjustified complaint—because we have scammed you. Makes sense, I see.

Well, if you want to go like this, I can do that too. How about we set aside emotions and focus on the facts? I'll gladly talk to you about the situation you have been through.

"The player from Austria had requested a withdrawal less than two weeks prior to submitting this complaint. The payment had not been processed yet. The Complaints Team had closed the complaint as unjustified, citing reasonable grounds to believe that the player was manipulating documents. Consequently, the casino's decision to cancel the withdrawal and block the account was accepted, as the player did not meet the verification requirements necessary for processing withdrawals."

I understand your experience must have been hard, and I believe you are not a fraudster manipulating the docs deliberately, but the outcome was set. I only ask you to remain fair here, though. I perfectly understand this is still an open wound.

At that time, I set my communication with the casino to private in order not to further upset the casino, as they had made arbitrary arguments.

After that, I asked CasinoGuru to make everything public, but this was ignored.

That's a good point, though. Concealing a conversation with a casino because private information is exchanged immediately suggests manipulation. If that's the case, I'd suggest removing this feature altogether and allowing everyone to see everything.

All inquiries regarding which document was allegedly forged were ignored.

So everything is fair from my side. The casino regularly fails to pay out, and when it does, it drags on for several weeks or months, as other players have also reported.

But of course we'll talk about it – you offered, after all? Which of the 20 documents I sent to the casino was supposedly manipulated?

For example, the digital signature of the bank employee who confirmed my account? I certainly hope you've seen something like that before.

Or my Revolut account, which itself is subject to strict regulations?

Of course, the decision will not be reversed now, so please don't make a fool of yourself.

Die Kommunikation mit dem Casino wurde zu dieser Zeit von mir auf privat gestellt um dem Casino um das Casino nicht weiter zu verärgern, da diese willkürliche Argumentationen hervorgebracht haben.

Danach habe ich CasinoGuru gebeten, alles auf öffentlich zu stellen, was aber ignoriert wurde.

Aber ebenfalls nette Argumentation von Ihnen. Man verbirgt eine Unterhaltung mit einem Casino, weil teils private Sachen ausgetauscht werden und steht somit sofort in Verbindung mit Manipulation. Dann würde ich vorschlagen, dass Sie diese Funktion ganz weglassen und jeder alles sehen, wenn dem so ist.

Ignoriert wurden auch sämtliche Anfragen, welches Dokument gefälscht sein soll.

Somit alles fair von meiner Seite. Das Casino zahlt regelmäßig nicht aus und wenn dann doch zieht sich das über mehrere Wochen oder Monate hinweg, wie auch andere Spieler berichten.

Aber klar reden wir darüber - Sie haben es ja angeboten? Welches von den 20 Dokumenten, dass ich dem Casino übermittelt habe soll manipuliert gewesen sein?

Etwa die digitale Unterschrift der Mitarbeiterin auf der Bank, welche mein Konto bestätigt hat? Da hoffe ich aber schon, dass Sie so etwas schon Mal gesehen haben.

Oder mein Revolutkonto, welches seinerseits strengen Auflagen unterliegt?

Natürlich wird die Entscheidung jetzt nicht revidiert, also machen Sie sich bitte nicht lächerlich.

I believe that all these you wrote in your post should be written to our complaint team. Only your complaint resolver could answer your questions, you know. We here on the forum are unable to know everything about every complaint in our database, unfortunately.

Also, if you'd like to change something in the complaint thread, you will need to contact your complaint resolver.

I played there and cashed out, but after I reached Gold level, the winnings decreased!!!!

Habe dort gespielt und ausgezahlt, aber nachdem ich Gold Level wurde wurden die Gewinne weniger !!!!

Edit: 1 of 2 withdrawal come to my Skrill just now, ufff... 😁 Just Be patient and dont do stupid things works 💪

First withdrawal in last Month was INSTANTLY up to 1hr i had 3000pln (700euro)on Skrill account.

Just Now i have still 2 pending withdrawals since 16 FEB... Support dont answer e-mails with any informations, AI chatbot is made for nothing, that's situation fells strange a little....

I have account since last year, full KYC verified, a lot od deposits played and after year playing trying a first withdrawals... Which wasnt tasty for me at this moment

So, just waiting, that's not cool, coz deposit ofc od instantly and welcome but withdrawals? Quiet...

I have evidence ofcourse, but i Hope that's will not be nedded

Cheers

May I ask if you have used the same payment method for all the withdrawals?

Is there any information from the casino support regarding some delay in your email, perhaps?

Sometimes these kinds of messages could end up in the spam folder, so try to check there as well.