Обсуждение статьи: Правила рассмотрения жалоб

Thanks for the post, but I have a quick question: How does communication between Casino Guru and the member work? So, in terms of questions and answers,

Danke für den Beitrag ,aber kurze Frage wie läuft die Kommunikation zwischen Casino Guru und den Mitglied zustande ? Also bei Fragen und Antworten

You can communicate with us here on forum, or via email, and through the complaint thread as well.

It all depends on what kind of questions or requests you have.

Is there anything we could help you with, perhaps?

If it is related to your ongoing complaint, the best way is to contact your complaint resolver.

Good morning,

I had a bit of luck at the casino: robocat and made two withdrawals.

5.3.2025 500€

6.3.2025 500€

Both have not been processed yet

The colleagues in the help center tell me the same thing every time: "internal difficulties".

Yesterday I asked again and got the same answer, but I can't play anymore because I'm apparently banned now.

Contacted support again

Answer : internal difficulties you are not blocked

Hope someone can help me

Guten morgen,

Ich habe im Casino: robocat ein bisschen Glück gehabt und habe dementsprechend 2 Auszahlungen getätigt.

5.3.2025 500€

6.3.2025 500€

Beide wurden bisher nicht bearbeitet

Die Kollegen im hilfezentrum sagen mir jedes Mal das selbe " interne Schwierigkeiten "

Gestern fragte ich nochmal nach und bekam die gleiche Antwort zusätzlich kann ich aber auch nicht mehr spielen da ich jetzt anscheinend gesperrt bin .

Wieder den Support angeschrieben

Antwort : interne Schwierigkeiten sie sind nicht gesperrt

Hoffe es kann mir jemand weiterhelfen

Hello,

what an odd situation.

Well, let's try a few tricks:

Are you perhaps getting some sort of error while trying to access the site? Did you try to use a different device or browser? I understand those internal difficulties should not be on your side, though if the support says you have not been restricted, I would try that anyway.

I cannot file a complaint because it always ends with : Captcha failed

I've tried everything, it doesn't work (Firefox, Chrome)

Ich kann keine Beschwerde einleiten, da am Ende immer steht : Captcha fehlgeschlagen

Ich habe alles versucht, es geht nicht (Firefox, Chrome)

I have that on my laptop, too. But everything works perfectly on my phone.

Das habe ich über Laptop auch. Aber über Handy funktioniert alles einwandfrei.

Unfortunately, it doesn't work on my phone either... (Galaxy S24)

Bei mir funktioniert es auf dem Handy leider auch nicht... (Galaxy S24)

The same thing is happening to me, and I've been trying to file a complaint for two days.

Acontece o mesmo comigo estou a 2 dias também a tentar fazer a reclamação.

Hello, we try to reply to all players facing this issue. Check the other thread, please. I believe you too have already responded back.

May I kindly remind you of the update we asked you for? It is truly necessary to get this situation under control 🙏

I see that most casinos would just take, rake and accept in any way they can, mainly because the income flows, but when it comes to winnings and paying out players' money, most of them pay out shit... And they just talk nonsense and flaunt the rules, purple disgusting

Vidím že většina casin by jen brala, hrabala a přijímala vkady jakým koliv způsobem hlavně že příjem financí teče ale jak dojde na vyhru6a na vyplacení peněz hráčů většina vyplatí hovno... A jen samé kecya ohání se pravidli, hnus fialovej