Оплата Платежный провайдер «Libersave»

Has anyone else had experience with the payment method "Libersave"? It is apparently a provider for instant transfers. In which casino did you use this method?

Hat noch jemand Erfahrungen gemacht mit der Zahlungsmethode „Libersave" ? Ist wohl ein Anbieter für Sofortüberweisungen, in welchem Casino hattet ihr die Methode ?

Want to make sure that this is a safe option for depositing 🙈

Möchte sicher gehen, dass ich dies eine sichere Variante zur Einzahlung ist 🙈

this is what it would look like. Thank you in advance

so würde das aussehen. Vielen Dank im Voraus

Hello! Have you also tried to seek more details through the internet? I would also try to find more at Trust Pilot? I tried that, and it must be quite new or not so well recognized. Not much to find, I'd say. Let's see what the others have in mind.

Unfortunately I haven't found anything else about it

Habe dazu leider auch nichts weiter gefunden

I haven't personally used the Libersave payment method, but I've heard it's gaining popularity for instant transfers in some online casinos. It’s always important to check if your preferred casino supports it under their deposit options. If anyone has used Libersave in a specific casino, I'd be interested to hear about your experience!

Thank you for your insides.

And so do we like to know more as well.😉

This company is nothing then a payment agent that operates for casinos. It wont surprise me if the casinos have build this company as it is impossible to contact them.

Trying to find their contact details that work to inform the German Authorities that this company and its management is in breach of the German and Dutch gambling act.

Have you used them? What do they breach, if I may ask?

Hi Romi,

Unfortunately yes.

They are in breach of the Dutch and German gambling act since the casinos that uses their network claims to be legit/legal. (I did not save the chat so can't add it here) But once you start complaining about lack of responsible gaming tools etc they claim that they are not responsible and their T&C is leading.

In The Netherlands casinos that are regulated and legal to operate are the only casinos that are allowed to show iDeal as payment option in their casino. For all others this is strictly prohibited. If the Dutch Gambling Authority finds an illegal casino promoting iDeal it can lead to penalties which have been issued to several casino brands in the last two years.

I understand it now. Thank you.

In this case, I hope that you will find a way to do what's right. Surely update us, please, about anything regarding this.

Good day everybody,

For the sake of transparency, we would like to share some information with you:

- The entry visible in the screenshot comes from an indirect connection via Yapily (open banking aggregator).

- Libersave itself is not a payment provider for gambling. Such models are expressly incompatible with our compliance guidelines.

- After we became aware of such a case, we identified the dealer in question and permanently excluded him.

- Payments on our platform are processed exclusively through regulated payment service providers.

- Our active, authorized dealers are listed here:

https://libersave.com/catalog/liber-save-de/no-store

We ask for your understanding and are open to questions!

Libersave Team

Guten Tag zusammen,

wir möchten zur Transparenz einige Informationen mit Ihnen teilen:

- Der im Screenshot sichtbare Eintrag stammt aus einer indirekten Anbindung über Yapily (Open-Banking-Aggregator).

- Libersave selbst ist kein Zahlungsanbieter für Glücksspiel. Solche Modelle sind ausdrücklich nicht mit unseren Compliance-Richtlinien vereinbar.

- Nachdem uns ein entsprechender Fall bekannt wurde, haben wir den betreffenden Händler identifiziert und dauerhaft ausgeschlossen.

- Zahlungen auf unserer Plattform laufen ausschließlich über regulierte Zahlungsdienstleister.

- Unsere aktiven, zulässigen Händler sind hier gelistet: 

https://libersave.com/catalog/liber-save-de/no-store

Wir bitten um Verständnis und stehen für Fragen offen!

Libersave-Team

Interesting statement from LiberSave.

You publicly state that "LiberSave itself is not a payment provider for gambling" and that "such models are expressly incompatible with our compliance guidelines."

However, my SEPA transactions in August 2025 were processed via LiberSave and routed directly to unlicensed gambling websites (Ybets.net and Immerion2.com). Both are illegal operators in the EU.

Even more concerning – LiberSave created an account in my name without my consent, in clear violation of GDPR Articles 5, 6, 7 and 32. I only discovered this when receiving an unsolicited "temporary password" email from LiberSave in my spam folder.

These actions clearly contradict your own compliance declaration and raise serious questions about how LiberSave verifies its merchants and protects user data.

All relevant evidence (SEPA transaction IDs, email headers, and screenshots) has been submitted to DVI Latvia, BfDI Germany, and the European Consumer Centre, yet no response has been received from LiberSave to date.

Perhaps you would like to publicly clarify how such "incompatible models" were allowed to operate through your system, and how an account could be created in my name without explicit consent?

Good afternoon, and thank you for taking the time to share your experience. We take such comments very seriously and would like to briefly comment on them:

After an internal review, we were unable to identify any incoming payments or transactions forwarded to the gambling sites you mentioned. If you have concrete evidence of this (e.g., a SEPA transaction ID or bank confirmation), please send it to us via our contact form – we carefully review every reported case.

We do not rule out the possibility of technical discrepancies or incorrect redirections occurring in isolated cases. In such cases, the affected merchant will be immediately identified, investigated, and – if a violation has been detected – permanently banned from our platform.

Regarding the creation of a user account, we would like to emphasize that this occurs exclusively within the framework of regular platform processes and only in connection with a transaction initiated by the user. Unauthorized account creation is technically impossible.

We appreciate your feedback and your commitment to transparency. Such feedback helps us further improve our systems and processes.

Best regards

Your Libersave team

Guten Tag und vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen zu schildern. Wir nehmen solche Hinweise sehr ernst und möchten dazu kurz Stellung beziehen:

Nach einer internen Überprüfung konnten wir keine Zahlungseingänge oder Transaktionen feststellen, die an die von Ihnen genannten Glücksspielseiten weitergeleitet wurden. Sollte Ihnen hierzu ein konkreter Nachweis (z. B. eine SEPA-Transaktions-ID oder Bankbestätigung) vorliegen, bitten wir Sie, uns diese über unser Kontaktformular zukommen zu lassen – wir prüfen jeden gemeldeten Fall sorgfältig.

Wir schließen nicht aus, dass es in Einzelfällen zu technischen Unstimmigkeiten oder fehlerhaften Weiterleitungen kommen kann. In solchen Fällen wird der betroffene Händler umgehend identifiziert, überprüft und – falls ein Verstoß vorliegt – dauerhaft von unserer Plattform ausgeschlossen.

Was die Erstellung eines Benutzerkontos betrifft, möchten wir betonen, dass diese ausschließlich im Rahmen der regulären Plattformprozesse und nur im Zusammenhang mit einer vom Nutzer selbst initiierten Transaktion erfolgt. Eine unautorisierte Kontoerstellung ist technisch nicht möglich.

Wir bedanken uns für Ihr Feedback und Ihr Engagement, zur Transparenz beizutragen. Solche Rückmeldungen helfen uns, unsere Systeme und Abläufe weiter zu verbessern.

Mit freundlichen Grüßen

Ihr Libersave-Team

Thank you for your public response.

If your compliance team actually monitored your support inbox, this discussion would not have to take place in a public forum.

I have already sent you multiple detailed reports since August 2025, including:

SEPA payment confirmations showing funds processed by LiberSave and routed to ybets.net and immerion2.com – both officially blacklisted by the Latvian Gambling Authority (IAUI) for illegal gambling operations in the EU;

an unsolicited "temporary password" email from LiberSave, proving that an account was created in my name without consent, in direct violation of GDPR Articles 5, 6, 7 and 32.

Your statement that "unauthorized account creation is technically impossible" is demonstrably false. The evidence I hold has been submitted to DVI Latvia (Data State Inspectorate), BfDI Germany (Federal Data Protection Authority) and the European Consumer Centre (ECC), who are currently reviewing this case.

If you still claim no such transactions or accounts exist, I will be happy to publicly share redacted SEPA transaction IDs, timestamps, and the IAUI’s blocking decision confirming the connection between your system and these illegal operators.

Transparency works both ways — not only when it suits your public image.

Regards,

Alise

Dear Ms. Alise,

We understand that this situation may be frustrating or confusing for you, and thank you for your communication and the information you have provided. However, after careful internal review, we can confirm that none of the payments you claim have been made to Libersave. The alleged transactions you cite are demonstrably false.

Please note that creating an account on our platform can only be done with the express consent of the individuals concerned. At the same time, we actively monitor that all traders use our platform exclusively in accordance with our compliance policies. Attempts to use our system without authorization will be immediately detected and result in permanent exclusion. This ensures that the integrity and security of our platform are guaranteed at all times.

We hope that this clarification will provide greater transparency and are of course available to answer any questions you may have at any time.

Best regards

Your Libersave team

Sehr geehrte Frau Alise,

wir können gut nachvollziehen, dass die Situation für Sie möglicherweise ärgerlich oder verwirrend ist, und danken Ihnen für Ihre Mitteilung sowie die übersandten Informationen. Nach sorgfältiger interner Prüfung können wir jedoch bestätigen, dass keine von Ihnen behaupteten Zahlungen an Libersave erfolgt sind. Die von Ihnen genannten angeblichen Transaktionen entsprechen nachweislich nicht den Tatsachen.

Bitte beachten Sie, dass die Erstellung eines Accounts auf unserer Plattform nur mit ausdrücklicher Zustimmung der betreffenden Personen erfolgen kann. Gleichzeitig überwachen wir aktiv, dass alle Händler unsere Plattform ausschließlich in Übereinstimmung mit unseren Compliance-Richtlinien nutzen. Versuche, unser System unautorisiert zu verwenden, werden umgehend erkannt und führen zu einem dauerhaften Ausschluss. So stellen wir sicher, dass die Integrität und Sicherheit unserer Plattform jederzeit gewährleistet sind.

Wir hoffen, dass diese Klarstellung für mehr Transparenz sorgt, und stehen Ihnen für Rückfragen selbstverständlich jederzeit zur Verfügung.

Mit freundlichen Grüßen

Ihr Libersave-Team

Thank you for your clarification.

However, your statement that "none of the payments have been made to LiberSave" is factually incorrect. The attached screenshot from my LiberSave dashboard clearly shows two SEPA transactions dated August 23, 2025, including unique order IDs generated by your system.

These transactions were processed directly through your platform interface — not through any third party — and were later redirected to unlicensed gambling websites.

All related transaction data and evidence have already been submitted to the Berlin Data Protection Authority and BfDI Germany, where this case is currently under review.

Therefore, I invite you to explain publicly what these visible LiberSave transaction records represent, if not payments processed through your system.

Furthermore, it remains unclear why over multiple documented emails and formal submissions — all of which included LiberSave in CC — have received no response whatsoever.

Public transparency should begin with direct accountability to affected users, not with selective replies on public forums.

Thank you,

Alise