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Good morning, I find myself in an uncomfortable situation at the beginning of August. I finally had some winnings playing at the Librabet and Cadoola casinos by depositing from the app with fun id (the app is theoretically safe and registered).

Winnings of 1500 euros and 1000 euros respectively.

Librabet initially paid the first withdrawal of 500 euros via international bank transfer then nothing for a month, instead nothing from the cadoola site..

I've been waiting for over a month now, so there's obviously a problem.

In the numerous messages written to customer service and to direct email I explain my situation but from both I receive the same response saying that they apologize for the delay and that they will resolve the issue as soon as possible but always without details on the timing or any further information.

What should I do??

Thanks in advance

Buongiorno mi trovo in una situazione scomoda a inizio agosto ho avuto finalmente delle vincite giocando ai casinò librabet e cadoola depositando dall'app da fun id(app in teoria sicura e registrata )

Vincite di rispettivamente 1500 euro e 1000 euro .

Librabet ha inizialmente pagato il primo prelievo da 500 euro tramite bonifico bancario internazionale poi più niente per un mese ,invece nulla dal sito cadoola ..

Ormai attendo da più di un mese evidentemente c'è un problema.

Nei numerosi messaggi scritti al servizio clienti e alla mail diretta spiego la mia situazione ma da entrambi ricevo la stessa risposta dicendo che si scusano per il ritardo e che risolveranno al più presto ma sempre senza dettagli sulle tempistiche o qualche informazione in più .

Cosa devo fare ??

Grazie in anticipo

Hello, what you should do, and what my advice would be, is to open a complaint immediately. Waiting a month for withdrawals is not normal, and it's good that the casino gave you the first 500, but if nothing else has happened, then I don't understand. Delays can happen, that's fine, but not for so long and without any information for the player. 

So we will try to assist you in this situation and I hope we will be able to help. 

However, didn't the casino ask you for anything? Any documents? You won money only from real money, right? 

Thanks for the reply, yes I played with real money by depositing via the fun id app.

How do I open a complaint?

Grazie per la risposta ,si ho giocato con soldi veri depositando tramite l'applicazione fun id.

Come faccio ad aprire un reclamo?

No, the casinos didn't ask me anything. I also asked directly if they were missing any documents, but the answer was no.

They keep apologizing for the delay without adding any information

No i casino non mi hanno chiesto nulla , anche io ho chiesto direttamente se per caso mancasse loro qualche documento ma la risposta è stata no .

Continuano a scusarsi per il ritardo senza aggiungere informazioni

If the casino isn't asking anything of you, I don't see why it should take so long. 

As for the complaints, I noticed that you have already opened them on both casinos and they are currently under review, so you have already taken care of that, for which I commend you. 

Now we will have to wait, and our team will ask you for the necessary information. Once we have it, we will contact the casino. 

Ok thanks I await your feedback

Ok grazie attendo un vostro riscontro

Hopefully the new week brings a solution. In any case we will be around to track the progress, ok? 🙂

Last week I cancelled and redid the withdrawal on cadoola, and yesterday I received the first payment, I did the same thing on librabet, I hope it works

Thank you for your interest.

La settimana scorsa ho annullato e rifatto il prelievo su cadoola ,e ieri ho ricevuto il primo pagamento,ho rifatto la stessa cosa su librabet ,spero che funzioni

Grazie per il vostro interessamento

That's something! From my experiences, cancelling the withdrawal causes delays, but it's wonderful to know it may serve the best purpose! I hope it will work too!