Проблемы с выплатой Cashwin

Is the Cashwin site a safe and reputable site? I have the feeling they won't pay out my money

Ist die Cashwin Seite eine sichere und seriöse Seite ich habe das Gefühl die werden mein Geld nicht auszahlen

Hi, according to our safety index I would say that the casino is pretty good. 

As for your withdrawal, how long have you been waiting for it ? I've seen that the casino hasn't had any complaints that they haven't resolved yet and we're giving them 14 days to solve the whole process including sending the money. So if that doesn't happen, you can update me and our team will try to help you. 

For the time being, I would not be sceptical and ask what stage your withdrawal is at.

Hello, as I already feared, all of my withdrawals were canceled and rejected, twice for €1000 and once for €309.20. The reason was that the documents were incomplete and that I supposedly still had to spend €1476, but I paid €1100 and that's it played and won, can you help me? I'm not going to risk €1,476 again and end up losing everything

Guten Tag wie ich bereits befürchtet habe wurden alle meine Auszahlungen storniert und abgelehnt das waren zweimal 1000 € und einmal 309,20 € die Begründung war dass sie Unterlagen unvollständig waren und dass ich angeblich 1476 € noch umsetzen müsste aber ich habe 1100 € gezahlt und damit gespielt und gewonnen können Sie mir da weiterhelfen ich werde jetzt auch keine 1476 € noch mal riskieren um dann am Ende alles zu verlieren

Well, it means that you are still not fully verified in the casino because the documents are incomplete. Did you send them what they needed or what was the issue ? You didn't add something you were supposed to? 

As far as you still have to spend the mentioned amount, is it some kind of wagering on the deposit that you have to fulfill ? Or is it a wager on some other bonus ? 

Either way, since you have an open complaint, our team will try to help you, so we'll see how it goes. 

If you have an update, let us know. 

I have now fulfilled all the sales conditions, the terms and conditions stated that the money deposited must be played with a minimum odds of 1.50. I did that with a small loss. Now I wanted to have the money paid out, but new documents are constantly being created, which I have sent several times I think they're just stalling me until I lose all the money, but I won't do that. I need help on how to proceed

Ich habe alle Umsatzbedingungen mittlerweile erfüllt in den agbs stand das eingezahlte Geld muss mit einer 1.50 Quote mindestens gespielt werden das habe ich getahn mit einem kleinen Verlust jetzt wollte ich mir das Geld auszahlen lassen aber es werden ständig neue Unterlagen geworden die ich mehrmals gesendet habe ich glaube die halten mich nur hin bis ich das ganze Geld verspiele aber das mache ich nicht ich brauche Hilfe wie ich da vorgehen kann

What documents does the casino keep asking for from you and what do they not like about the ones you send ? 

I see that your situation is related to sports betting, so it's not the best, because we at Casino Guru don't deal with this kind of stuff, because we don't have experts in it. 

So we'll see how it turns out, but I hope that when you complete the verification successfully, you will be able to withdraw the money. 

I'm already verified. They want a screenshot of my transfer to their casino, but the screenshot doesn't show all the data in one picture. They want my name, IBAN, date, amount, recipient, but it doesn't all fit in one picture

Ich bin bereist verifiziert die wollen einen Screenshot von meiner Überweisung an deren Casino aber bei dem Screenshot konnen nicht alle Daten auf einem Bild die wollen mein Nam IBAN Datum Betrag Empfänger aber das alles passt nicht alles auf einem Bild

I would say you are not supposed to provide a screenshot. Try to get the official document in this format.pdf

It's really sad the casino support is not capable of a decent explanation. I suggest you ask them directly. Screenshots are usually not accepted because such documents may be cropped or altered.

Hey, do you need something?

Frankly, this screenshot does not say much. 🤷‍♀️

Hey,

how long it takes them to withdrawal the money I won?

I read that many players didnt received their money and now I'm worried that they dont pay out.

I ve been waiting for 48 hours now...

Please be more specific what would you like to say, or help with, please?

Hi. We usually give casinos 14 full days to process the payment. Is your account fully verified at this casino, is this your first withdrawal there?

Hey,

yes Im fully verified. I asked the Support 3 Times if my documents sufficient.

If you want to withdrawal they say it takes maximum 72 hours to receive the money.

I dont understand why they dont just pay out the amout you won but when you deposit money It is instant on your account...

I wouldn't be skeptical yet in this situation. You haven't been waiting that long, but has the casino given you any reason for not having the money yet ? I can see that you are verified, so you will probably need to be a bit patient and if the casino does not communicate and you do not withdraw the money in the time that Romi mentioned, then let us know and we will try to help you. 🙂