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Good day,

I'm new to the forum and hope you can help me.

I've been playing slots for a few years now and I often lose my deposits.

I always assumed that in good casinos you would get your money back without any problems if you won.

Now I have this strange verification of winnings by a provider and I would like to know how it works and what it is actually for.

My questions:

• Can winnings be revoked?
• Can a player see if a slot is not working correctly?
• Why is the player held liable if problems occur?

Many thanks

Guten Tag,

ich bin neu im Forum angemeldet und hoffe Ihr könnte mir weiterhelfen.

Ich spiele seit eińigen Jahren immer mal Slots und verlieren sehr oft meine Einzahlungen.

Ich ging bisher immer davon aus, dass man in guten Casinos problemlos sein Geld bekommt, wenn man mal gewinnt.

Nun habe ich erstmal diese merkwürdige Verification der Gewinne durch einen Provider und wüsste gern wie das funktioniert und was das eigentlich soll.

Meine Fragen:

• Können Gewinne aberkannt werden?
• Kann man als Spieler sehen ob ein Slot nicht korrekt funktioniert?
• warum wird der Spieler bei Problemen überhaupt haftbar gemacht?

Herzlichen dank

Some casinos simply have the providers check if the wins was legit if the win is higher than xxxx or the winning multiplier is high or it happened to many players consecutively, some new slots are prone to bugs.

I wouldn't be worried, the slot providers will never admit a mistake.

My brother once won 900 euros on the slots and they let him take it out, but they asked for verification.

mi hermano una vez gano 900 euros en las tragamonedas y se lo dejaron sacar eso si le piedieron verificacion

Usually this kind of verification is asked from the game provider when the casino has some suspicion of irregular gameplay.

Have they explained to you what the reason for those checks is, or haven't they told you anything?

Are you aware of anything you may have done wrong, perhaps?

Thanks for the answers.

I won 6000x on a Pragmatic 1000 game.

In the end it was a 4000 multi - I was rather surprised that it wasn't a max win.

I was in the chat for at least 30 minutes and wanted an explanation, but as always, there were only standard answers no matter how explicitly I addressed them.

I don't know what you could possibly do wrong when playing slots. But I'd be interested to know! @Romi

Can you explain to me exactly what an error should look like? @loganisthepryce

My problem is that now every time I win, I have to expect an error and that I won't get the money?

That can't be true....

Danke für die Antworten.

Ich habe bei einem Pragmatic 1000er Spiel 6000x gewonnen.

Am Ende 4000er Multi - war eher verwundert, dass es kein Max Win war.

Ich war sicher 30Minuten im Chat und wollte eine Erklärung, aber wie immer gibt es nur standartisierte Antworten egal wie ich explizit darauf eingegangen bin.

Ich wüsste nicht was man beim Slotspielen falsch machen kann. Würde mich aber mal interessieren!? @Romi

Kannst du mir erklären wie ein Fehler denn genau aussehen sollte? @ loganisthepryce

Mein Problem ist, dass ich jetzt bei jedem Gewinn den ich bekomme, mit einem Fehler rechnen muss und das ich das Geld nicht bekomme?

Das kanns doch nicht sein....

I believe that you got all this wrong, to tell you the truth.

The game provider checks whenever there is some possibility that the player, let's say, bet over the max. bet, played using some strategies that are not allowed to be used, and so on.

It doesn't show any error when you play; it is just not allowed to play the way they suspect you of playing. And, of course, no one is saying that you really violated something; they just need to make sure everything is okay.

I hope that now you can understand it all better.

I thought it was about slots that are faulty?

So it's simply a question of whether I violated the casino's policies?

Ich dachte es geht um Slots die Fehlerhaft sind?

Es geht also schlicht darum ob ich gegen die Casinorichtlinien verstoßen habe?

Simply said, yes.

Hopefully soon we'll learn more, and if there was no violation from your side, they should clear you up, of course.