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Hello and how can we possibly help you - what has happened?

Hello I won a small amount to authenticate my account I sent the document and after 2 days I could not log in

Hello nyertem egy kis összeget hitelesíteni akartam a számlám elküldtem a dokumentumot és 2 nap múlva nem tudtam belépni

I would like to be able to withdraw from my prize and continue playing

Szeretném a nyereményemből tudnék kiutalni és tovább játszani

I see, have you received any email or chat info that during the verification process your account will be blocked? It happens sometimes.

In which casino did you win, please? Is any support available to you now?

I didn't receive a lock notification! I played on the Vulkan Vegas side

There were no bonus games all played out

Nem kaptam értesitést a zárolásról! Vulkan Vegas oldalon játszottam

Nem volt bónusz játék minden ki volt játszva

They can somehow help or connect with them

Tudnak valahogy segíteni vagy kapcsolatba lépni velük

Hello, if the problem still continues and you need hep. Please submit a complaint here. Our Complaint Team will investigate. Will you do that?

Yes, I will

Igen megteszem

Hello you submitted 2 complaints, disputed amounts are the same just in a different currency. Is it ok, please? 🙂

Hello yes no I made 2 complaints because I checked in the currency ft the correct one

Hello igen nem 2 panaszt nyújtottam mert bem figyeltem a pénznemet ft a helyes

I was able to contact them at night because my profile was blocked because they thought I had logged in from Canada.

Éjszaka sikerült kapcsolatba lépni velük azért zárolták a profilom mert azt hitték hogy canadábol jelentkeztem be vpn gyanúa voltam azt mondák délután érdeklődjek a profilom miatt

Oh, have you used any VPN app, maybe? And what have you learned from them?