Я жалуюсь на ледяное казино, чтобы разблокировать мой аккаунт.

Ice casino was blocked my account and its fully verified and i have lots of winning withdrawal and deposit records that i been made and there is a few balance amount in my account left... i complaint that the reason is why they block me is a multiple account.. but its not enought for the reason why they block my account and its fully verified... pls i want my account back... pls unblocked my account

File a complaint to casino guru, they are always willing to help.

I hope casino guru will help me in this case...

You can file complaint here: https://casino.guru/complaints

Be sure to explain your situation clearly

Hello,

thank you for this kind asistance, I can see that the complaint has been already submitted 👍.

Much appreciated! 🌟

Hello,

try to calm down, please. The complaint team will look into it.

Kindly note that it is quite unwise to register more than one account, as you can see it is a vialotion of terma and conditins. Always use only one account to play in the casino, so you can spare yourself such unpleasant experience 🙏.

The main point is whether you gained or did not gain any unfair advantage over the casino by breaching this rule, this is what the team will try to find out.

In the past, this specific rule was made to protect casino against bonus hunters, but it's commonly used against casual players as well, read more about that here.

Allow me to quote here:

"Note: Please don’t create more than 1 account in 1 casino! You’ll never ever get paid anyway and you can piss the casino off and they may stop giving this bonus in the future. When I asked affiliate managers why they don’t want to give bonuses to players from certain countries, they replied that they had a lot of players from some countries with 10-20 accounts. They didn’t have to pay for any wins but they had to pay to the game provider for the free spins anyway."

I wish you fair result with the complaint 🤞

They did the same exact thing to me what happened please answer

They did the same thing to me as well please help

Hello vasosou6712,

here is a link where we answered you 🙂

Ice casino doesn't release my withdrawal, they send the code to my email and it doesn't arrive, I don't have contact with their support or anything, I just want my money

Ice cassino não libera o meu saque ficam de envia o código pro email e não chega ,não tenho contato ao suporte deles nem nada só quero meu dinheiro

Hello. This came to my mind, in regards to the code sent by the casino which as you said did not arrive. I know it could sound stupid, but there's nothing to loose, so here it goes: Have you checked the right email address, which you have connected to your account in this casino? And also checking the "spam" or "promotions" folder may be a good idea 🤷‍♀️.

Do you have any issues getting into your account maybe? You don't need to sign up actually to get to the live chat, they could be helpful as well and give answers to some of your questions. Usually the operator asks for your account log in, so be ready to provide this information. They have a Customer Support - 24/7, as they say on their site.  So, if you struggle further, I'd take this chance for sure. Sometimes you can also find useful information in casinos "Frequently Asked Questions" section, are you aware if they have it on their website?

How long ago have you asked for the withdrawal? Have you passed the verification yet?

Let us know please how it's going, will wait for your reply.

I didn't receive any email, neither in spam nor incoming, nothing, they don't send the code

Não recebi nenhum e-mail nem no spam nem na entrada nada eles n enviam o código

And their support doesn't load

E o suporte deles não carrega

You said that their support doesn't load, could you tell me what do you mean by that, please? Do you mean that you can not get any answer from the chat? What about you try to send another email to the support and ask for another code, explain to them that you did not get any. Could you do that, maybe?

How many days have actually passed since you've asked for the withdrawal? Sometimes the verification process could take a bit longer as the casino has to do all the checks needed to verify the player. Especially if it's the first withdrawal. Have you asked for the withdrawal before or is it a first one in this casino?