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Good morning, trusting the CasinoGuru review I deposited 35 euros on this casino and got a win of 120 euros

I requested withdrawal, as indicated by them, by bank transfer

Today I received this email:

"Transaction fec75e3d-dfb5-428c-a4d8-7e04e53c9dd8 was canceled. It may take the funds up to 14 days to show on your card's balance according to the rules of your bank"

The support team replied that the transfer was made and it took 8 or 10 days to see it on the current account

Several things have left me uncertain, a lot, but now let's see

I hope they are actually honest, because at this point, if this casino doesn't aams, trusted by CasinoGuru, turns out to be fake like most of these casinos I will report it

Thanks for your patience in reading me

Pier

Buongiorno, fidandomi della recensione di CasinoGuru ho depositato 35 euro su questo casinò ottenendo una vincita di 120 euro

Ho richiesto prelievo, come da loro indicato, tramite bonifico bancario

Oggi ho ricevuto questa email:

"Transaction fec75e3d-dfb5-428c-a4d8-7e04e53c9dd8 was canceled. It may take the funds up to 14 days to show on your card’s balance according to the rules of your bank"

Il team di supporto mi ha risposto che bonifico fatto e necessari 8 o 10 giorni per vederlo su conto corrente

Diverse cose mi hanno lasciato incerto, molto, ma adesso vediamo

Spero siano effettivamente onesti, perché a questo punto, se questo casinò non aams, dato per affidabile da CasinoGuru, si rivelasse fake come la maggior parte di questi casinò lo segnalerò

Grazie per la pazienza di avermi letto

Pier

Hello Pier,

I must say that this sounds pretty weird to me:

"Transaction fec75e3d-dfb5-428c-a4d8-7e04e53c9dd8 was canceled. It may take the funds up to 14 days to show on your card's balance according to the rules of your bank"

I'd say that if the transaction was canceled the amount can hardly show up on your card's balance. It could make sense if it concerns only canceled deposits, I'd say.

Just to be sure at this point, you were advised to wait 8-10 days for withdrawal made by bank transfer, correct?

No problem with the deposit?

Obviously not, but the money still appears to be standing still, to be processed ... I don't understand, online casinos without an Italian license from experience are all a rip off, boomerang casino here was reported as reliable ... we'll see ... thanks for the reply

Ovviamente no, ma i soldi appaiono ancora fermi , da elaborare...non capisco, i casinò online senza una licenza italiana per esperienza sono tutti una fregatura, boomerang casinò qui era segnalato come affidabile...vedremo...grazie per la risposta

Hello,

if you got the feeling that things are not going right, feel free to submit your complaint.

You can do so here.

To the fair, we warn players that some of the Terms and Conditions are unfair. Frankly, It is always up to the player whether he/she puts the money into the casino, with or without any license. If nobody puts their money into casinos with no license at all, those casinos would not have any profit.

Back to your problem, I'd wait till Friday.

Are you in touch with their support?

That's quite interesting. The Italian license should be there in order to protect players and the casinos with Italian license should actually be the best ones...then how is it possible that so many Italians look for other casinos? What's wrong with the casinos licensed in Italy?

Updating....

Maybe ... we'll see, but I'm starting to get optimistic

In aggiornamento....

Forse....vedremo, ma inizio a diventare ottimista

Hello, 

I'm only guessing now: the casino informs you that their financial department is taking care of it now?

Sorry - I'm not quite an Italian speaker. 

It would help if you write it down to post so it can be translated into English automatically. 🙂

Anyway, stay optimistic.

Yes, you're right

No screenshoot, i type the text in italian sent to me, so easer translate:

We are pleased to inform you that your withdrawal request for the total amount of 120EUR has been processed by our Finance Department.

The funds should reach your account as soon as possible. Please note that there may be delays of up to 3-5 business days for bank and credit card transfers.

If you have any further questions, please feel free to contact us at [email protected] or by using the Live Chat .

Sincerely,

Boomerang-Casino.com Financial Department

________________________

Yes,you're right

No screenshoot, i type the text in italian sent to me, so easer translate:

Siamo lieti di informarla che la sua richiesta di prelievo per l'importo totale di 120EUR è stata elaborata dal nostro Dipartimento Finanziario.

I fondi dovrebbero raggiungere il suo conto nel più breve tempo possibile. Si prega di notare che per i bonifici bancari e con carta di credito possono verificarsi ritardi fino a 3-5 giorni lavorativi.

Nel caso tu abbia ulteriori domande, non esitare a contattarci all'indirizzo [email protected] oppure utilizzando la Live Chat.

Cordiali saluti,

Boomerang-Casino.com Dipartimento finanziario

________________________

Thank you.

Well, 3 to 5 days. I'm looking forward to hearing the good news then.

Money received today.

Everything is OK.

Boomerang Casino, with a x1 rollover, does its job correctly.

Soldi ricevuti oggi.

Tutto regolare.

Boomerang Casinò, con un rollover x1, fa correttamente il suo lavoro.

Hello,

thank you for the good news! Are you going to keep playing there? Or Are you going to look for another casino with possibly faster withdrawal?

🙂

I will continue, I am in no hurry, hoping not to have to update my evaluation in the negative 🙂

Continuerò, non ho fretta, sperando di non dover aggiornare la mia valutazione in negativo 🙂

Sounds fair 🙂.

If you experience something worth mentioning - especially positive things, we'd be here.

Wish you luck and fun.

There's a 13% surcharge on deposits. You say, well, what does it matter? But for withdrawals! The amount was S/1,100.00, after 2 weeks! S/840.00 arrived in my account! It's a joke. You literally never win at this casino. Never again.

A los depósitos hay un adicional del 13%, dices bueno que más da. Pero para el retiro!!!! El monto era de s/1100.00, después de 2 semanas!!!! A mi cuenta llego s/840.00!!!! Una burla. En este casino literalmente nunca ganas. Nunca más.

Hello, I understand how frustrating this must feel. From what we see, fees like this are often applied by payment providers or financial institutions in certain countries, such as Peru, rather than by the casino itself. That doesn’t make it less painful, but it could explain the difference in amounts. May I ask, was this the first time it happened to you, or have you seen the same fees before?

Hi! I made a withdrawal of €400 on Saturday and it hasn't even been approved yet. Could you help me figure out what I can do? The live chat isn't working and the emails just say it has to take a maximum of 96 hours. Thanks!

Hola! Yo hice un retiro el sábado de 400€ y todavía ni lo han aprobado. Me podéis hechar una mano haber que puedo hacer, el chat en vivo no funciona y por correo solo dicen que tiene que pasar 96 horas como máximo. Un saludo

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Hello, I would say that patience will be key in this case. Players don't always get their money as quickly as the casino advertises. I know that when they say 96 hours, players expect to have their money by then. 

However, sometimes there can be delays due to various reasons. What payment method did you use? Was it necessary to send any documents to the casino or not? 

I will wait for your answer.