Мистер Фортуна, не мойте руки.

It is outrageous that they have customer service and exaggerated times go by without a response. I express myself here because I could not have contact with customer service.

Even more disappointing is that when they answer it's your fault, washing your hands and giving meaningless excuses. I made a deposit to activate a promotion from 8 AM on the current day, as the promotion was not activated, I contacted customer service, 4 hours have passed and I have not received a response from them, one does the instructions as they mark the terms if there are errors I understand it but that is why a prompt and healthy response would be a sensible solution if you read this mr. Fortuna, I am disappointed by what I am going through.

Es indignante que tenga servicio de atención al cliente y pasen tiempos exagerados sin respuesta me expreso aquí pues no pude tener contacto con atención al cliente.

Aún más desepcionante que cuando contestan uno tiene la culpa lavandose las manos dando excusas sin sentido. Hice un depósito para activar una promoción desde las 8 AM del día en curso al no ser activada la promoción hice el contacto con atencion al cliente han pasado 4 hrs y no tengo respuesta de la ellos uno hace las instrucciones como marcan los terminos si hay fallas lo comprendo pero por eso una pronta y sana respuesta seria una solucion sensata si lees esto mr. Fortuna me quedo desepcionado por lo que estoy pasando

It is very important in any online casino if the support is able to help its players and solve issues. I believe that it says a lot about each casino.

Were you able to solve this issue yet, or was there no response at all?

Could you also tell us which casino you referred to? I couldn't understand properly.

Unfortunately not and it escalated to the point that customer service responded to me with something that I didn't like, demanding that I deposit more for a

Lamentablemente no y subió de tono al punto de que servicio al cliente me respondió con algo que no me gustó exigia que depositara mas para una

Bonus well then there was or wasn't a bonus to require to release the bonus it didn't make me very fair and suspicious because I had already lived an experience like that where I didn't see anything could be the same

Bonificación bueno entonces había o no había bonificación exigir para liberar el bono no s me hizo no muy justo y sospechoso pues ya habia vivido una experiencia asi donde ya no vi nada pudoera ser sido lo mismo

So, at the end, they were not able to give you the bonus you were eligible to get. Is that right?

Are you going to continue playing there after this experience?🤔

Which casino exactly is it? You didn't clear that out yet.🤷‍♀️

They did not accredit it, they denied it, the platform is Mr Fortune, I had not had any problems, but I say if this is the treatment for its constant players, what could someone who enters the platform expect with what security do they deposit?

No lo acreditaron se negaron la plataforma es Mr fortuna no había tenido ningún problema pero digo si así es el trato para sus jugadores constantes que podría esperar alguien que va entrando a la plataforma con que seguridad deposito

What about writing all this in a user review? It could help others who want to play at the casino by reading about it beforehand.

Here is the link, if you wish to write it.