Мошенничество в казино Heaps или Win

This is my experience with HeapsOWin. I played a free bonus, and got to $1000+. Then I verified the documents, made the first deposit in BTC and withdrew the money. I received an email saying: "Dear Maurizio,

We hope this email finds you well.

We acknowledge receipt of your crypto address. However, we do not send payments to Cash based crypto address.

In view of the above we would like to request you to provide us with a Coin based crypto address.

(Please keep in mind that this kind of address starts with numbers and not letters).

Thank you for your cooperation and understanding in this matter. "

Then they give me back the first deposit made on the balance ($44) and cancel the other $1006 won.

Above are the transactions. It says "Manager Withdrawal Approved". I wrote to the service and they told me that they don't withdraw the free bonuses. First bad experience in a casino. From the transactions, in my opinion they pocketed it. Never again.

Questa è la mia esperienza con HeapsOWin. Ho giocato un bonus gratuito, e sono arrivato a 1000$+. Poi ho verificato i documenti, effettuato il primo deposito in btc e ritirato i soldi. Mi arriva una email con scritto: "Dear Maurizio,

We hope this email finds you well.

We acknowledge receipt of your crypto address. However, we do not send payments to Cash based crypto address.  

In view of the above we would like to request you to provide us with a Coin based crypto address.  

(Please keep in mind that this kind of address starts with numbers and not letters).

Thank you for your cooperation and understanding in this matter. "

Dopodichè mi ridanno il primo deposito effettuato sul saldo (44$) e annullano gli altri 1006$ vinti.

Sopra ci sono le transazioni. C'è scritto "Manager Withdrawal Approved". Ho scritto al servizio e mi hanno detto che i free bonus non li fa ritirare. Prima esperienza negativa in un casinò. Dalle transazioni secondo me se li sono intascati loro. Mai più.

Have you sent them the requested document, please? If I understand that correctly, only this document keeps you away from the withdrawal. Isn't that right?🤔

Please let us know more details so we can understand your case better. We will surely wait for your reply.

Absolutely yes. Everything is fine, id card + selfie. Everything OK, everything accepted.

The thing that seems strange to me is that in the withdraw the amount is written as "approved", and due to the problem of the incorrect withdrawal they only gave me back the deposit made and not the money won with the bonus (complete with wager ).

In my opinion it is a scam.

Assolutamente Si. Tutto regolare, id card + selfie. Tutto Regolare, tutto accettato.

La cosa che mi suona strana è che nel withdraw c'è scritto l'importo con scritto "approved", e per il problema dell'errato ritiro mi hanno dato indietro solo il versamento fatto e non i soldi vinti col bonus (completato di wager).

Secondo me è una truffa.

Did you ask for an explanation regarding this? What is the issue there? 🤔

They say that the money won with the free bonus is not valid, despite having respected the wager. If you approved the total in the transactions, I don't see why you should just give me back the $44 payment.

Dicono che i soldi vinti col free bonus non sono validi, nonostante abbia rispettato il wager. Se nelle transazioni mi ha approvato il totale non vedo il perché ridarmi solo il versamento di 44$.

May I ask how they explain that it is not valid? Was there some kind of term violation, perhaps?

I suggest you to file a complaint here with our team, if you do not know the way out of this. They will have a better look into things and hopefully will be able to find a solution to your issue.

Please follow this link if you are interested, and let us know if you need anything else.