Отзывы отрицательные

Hi, I read negative reviews for payments never received....I won a sum of money....will it ever be paid?

Salve, ho letto recensioni negative per pagamenti mai ricevuti....ho vinto una somma di denaro....verrà mai pagata?

Good morning, how do you open a complaint and how long after non-payment?

Buongiorno, come si apre un reclamo e dopo quanto tempo dal mancato pagamento?

Good morning. May I first ask you at which casino you experienced this delay, and when exactly did you request your withdrawal?

I haven't encountered any delays yet, I just read some reviews about it.....the site is kingmaker2.....at the moment they approved the first withdrawals requested xo they asked me to verify the account k it wasn't expected before ...let's see what happens

Ancora nn ho riscontrato nessun ritardo, ho solo letto alcune recensioni in merito.....il sito è kingmaker2.....al momento mi hanno approvato i primi prelievi richiesti xo mi hanno chiesto la verifica del conto k prima nn era prevista...vediamo k succede

Kingmaker Casino, I see. So when exactly did you start with the verification?

Usually we give casinos 14 full days before we intervene, but that doesn't neccessarily mean that it always should take that long, of course.

I saw that the first withdrawals were already credited, I don't understand why they have now asked for account verification

Ho visto k i primi prelievi sono stati già accreditati, nn capisco xk adesso hanno chiesto la verifica del conto

It may be because the first withdrawal was only a small amount, in my opinion. 🤷‍♀️

Have you sent all the documents needed?

I sent everything... anyway I don't think so because the sum is €1500

Ho inviato tutto....cmq nn credo xk la somma è 1500 €

I see. And do you have it already in your bank account, or does it only say that it is approved?

It's already on the account....but now how long will it take for the other 1500 visa kc is the account verification? Are the times getting longer?

È già sul conto....ma adesso quanto impiegheranno x gli altri 1500 visto k c è la verifica del conto? I tempi si allungano?

I would say it depends on each case. Did they receive the documents yet, or don't you have this kind of information from the casino?

I don't know if they received them

Nn lo so se li hanno ricevuti

Alright, let's hope everything will be approved soon and you will be able to get the second withdrawal as well. Please let us know when you do; we will wait for your response.

I am facing a similar problem, can you help me??? I am waiting for two withdrawals of €500, they were made on 09/04 and 10/04 and still nothing. They keep telling me "sorry for the inconvenience and please be patient". As you can see, my patience has run out as I trusted them and I was expecting this money in 3 business days as they say.

Αντιμετωπίζω παρόμοιο πρόβλημα μήπως μπορείτε να με βοηθήσετε;;; Περιμένω δυο αναλήψεις των 500€ έχουν γίνει 09/04 και 10/04 και ακόμη τίποτα.Μου λένε συνεχώς «συγνώμη για την ταλαιπωρία και υπομονή».Οπως καταλαβαίνεται έχει εξαντληθεί η υπομονή μου καθώς τους εμπιστεύτηκα και περίμενα αυτά τα χρήματα σε 3 εργάσιμες οπως λενε

Hi, I see our team is already trying to help you with everything. 

As far as this casino is concerned, it is slower to pay out players, so you will probably have to wait a bit longer. There are also holidays coming up which can also prolong the process, so I'd be prepared for anything. 

Although I know it's not pleasant for the players, but it will be important to do nothing with the money and wait until everything is sorted out. The casino will eventually pay players but as I said, sometimes it takes time.

I wish you had them as soon as possible.😕