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I'd like to withdraw my money from an online casino. Before registering, I saw that they offered bank transfer as an option, but it turns out they don't have it for my country, which is Canada. The other option is Neteller Crypto, but I deposit with my credit card, so I can't withdraw in crypto. The only remaining option is Interac, but I'm blocked by Gigabat, an online gaming merchant that uses Interac, and this isn't reversible. My question is, are they obligated to send it to me via bank transfer? Does the Curaçao commission require them to send it to me? Because with all the other options I've tried, it's a 48-hour wait only to tell me it doesn't work,

Hello,

simply put, I do not believe the issue is a question about obligation. The casino is not obliged, in my opinion; however, it's important to know which casino it is and under whose license it belongs.

If you say a payment provider banned you, they would argue that the casino had no way of knowing, for example.

In my opinion, this is a matter to be settled by mutual agreement. You and the casino should find a suitable payment option to resolve this issue.

What have you tried so far and what options are left, please?