У кого до сих пор плохой опыт использования fezbet librabet campobet от Araxio Development?

I opened an account at fezbet casino .... deposited money .... won money and now looking for the reasons not to withdraw anything ...

Habe ein Konto bei fezbet casino eröffnet....Geld eingezahlt ....Geld gewonnen und jetzt suchen die Gründe um nichts auszuzahlen...

Hello, what is the reason for not paying you out? Did the casino tell you anything, please?

There is already a complaint with you against fezbet ...

Skype call verification is denied because I supposedly didn't know the rules

What was your experience with fezbet?

Da läuft schon ein Beschwerde mit euch gegen fezbet...

Skype-Anrufverifizierung ist abgelehnt weil ich angeblich die Regeln nicht kannte

Was habt ihr für Erfahrungen mit fezbet gemacht?

Hello. I'm sorry, not sure I understand this sentence: "Skype call verification is denied because I supposedly didn't know the rules" ..? You asked for a verification call and the casino denied it because you did not know some rules - is it correct, please?

Check out my complaint🙂

Gucken sie sich meine Beschwerde an🙂

I'm sorry, got it now. And I also must admit I would have been very nervous if I had had to go through a verification call myself.

It's about the basketball rules and bets, right? We discussed it on our regular meeting on Wednesday. We're currently waiting for the casino's reply so let's see how it develops.

Yes exactly ... it is unfair behavior towards customers ...

I was really nervous and very intimidated ... also I always had to ask because the casino employee understood very poorly ... had the feeling that nothing is right here ... they always gave the feeling that they would open up and break something want to find so as not to pay ... it's not exactly a little ... Thanks for dealing with the problem ....

Ja genau....es ist ein unfaires Verhalten gegenüber den Kunden....

Ich war wirklich nervös und sehr eingeschüchtert...zudem musste ich immer nachfragen weil die Mitarbeiterin des Casinos sehr schlecht verstanden habe...hatte das Gefühl das hier nichts stimmt...die haben immer das gefühl vermittelt das sie auf biegen und brechen etwas finden wollen um nicht zu zahlen...es ist auch nicht gerade wenig...Danke das ihr euch mit dem Problem beschäftigt....

And if this company were serious ... wouldn't there be so many negative complaints ... I don't even know why you have a reputation of 7.2?

They don't earn more than 0.2 ...

Und wäre dieses Unternehmen seriös....würde es nicht soviel negative Beschwerden geben....ich weiß garnicht warum ihr eine Reputation von 7.2 habt?

Die verdienen nicht mehr wie 0,2...

We deduct points for many different things. Complaints included. So if it turns out that the player should get the winnings, but the casino refused to pay, then it always influences the rating negatively.

I did a lot of research on the internet and fezbet and got to the point that a lot of customers have trouble with this provider .... Your methods are more than questionable .... You protect yourself against payouts by directing your terms and conditions very against the customer. ..and have several options and leverage to exert pressure against customers ..... which in my opinion is not FAIR

Habe im Internet viel und fezbet recherchiert und komme zum Punkt das sehr viele Kunden Ärger mit diesem Anbieter haben ....Ihre Methoden sind mehr als fragwürdig....Sie schützen sich selbst vor Auszahlungen indem sie ihre AGBs sehr gegen den Kunden richten...und haben mehrere Möglichkeiten und Druckmittel gegen Kunden durchzuführen.....was in meinen Augen nicht FAIR ist

That is why we have a special team for complaints, co we can adjust casino's reputation accordingly to their cooperation level and fairness. We also check Terms&Conditions as well. On the other hand, there are standards we'd like to improve even if the licensing authority sees these as acceptable.

I know you stand up for customers of casino operators ... BIG respect to you and your performance and competence ...

Keep up the good work ... The market needs you

Ich weiß ihr setzt euch für Kunden von Casinobetreiber ein...BIG Respekt an euch und eure Leistung und Kompetenz...

Macht weiter so....Der Markt brauch euch

But what I don't understand is ... fezbet had a reputation of 7.1 then I gave a rating. That was accepted and the reputation sank to 7.00 .... two days later it was and has been at 7.2 .... why?

Was ich aber nicht verstehe ist....fezbet hatte eine Reputation vom 7,1 dann habe ich eine Bewertung abgegeben. Die wurde angenommen und die Reputation sank auf 7,00....zwei Tage später war und ist seitdem bei 7,2....warum?

At first, I'd like to point out that user reviews have their own rating system, therefore star rating changes immediately after a certain review was accepted. On the other hand, complaints are very time-consuming, and the casino's rating can be changed only after the complaint has been dealt with. It also depends on how the specific casino collaborates and shows (or does not) a fair approach during each complaint process. Even if we try to combine all these factors, we just can't do that instantly. I understand it may seem, that everything is wrong because there are open complaints with the same patterns, still, it does not necessarily mean all is wrong on the side of a casino only. Can't answer your question regarding a specific score change at the moment. Will try to find out more.

It is not negative and it is also not a criticism .... I am just inquisitive and curious🙁

Es ist nicht negativ und es ist auch keine Kritik....bin halt wissbegierig und neugierig🙁

Radka has already explained that user reviews influence only user rating, but I asked my colleague to explain here why the rating moved a bit in recent days 🙂

Hello Gio75.

Thank you for your interest. Let me explain in more detail. The rating/reputation of each casino is calculated with our private automated formula (which considers aspects like unfair T&Cs, limits, unresolved complaints...), and this formula was recently updated. It slightly affected our database and casino ratings. That is the reason why Fezbet's rating increased from 7,0 to 7.2 (exactly 1st December - 5 days ago). Be aware that user reviews or opened complaints have no effect on our rating calculations.

So far, we have had only good experiences with this brand and their management (only resolved and unjustified complaints), therefore I am convinced that your case will be handled correctly. Please, let me know if you have any questions.

Huhu Josef,

Thank you very much for the information .. I can now understand it!

What I do not understand in my situation is how can they deny my identity? They got all my documents .. didn't have another account .. cooperated the whole time .... why do I have to justify what and how I play? In my opinion you only had to determine my identity using the Skype call verification ... but with questions that are related to myself ... when I open a bank account, the bank doesn't ask why I am spending the money and for what? ? Fortunately, that's all my decisions .... I work and spend my money as I want .... the same is also with a provider of betting and casino games .... they offer me something .... and I play to my heart's content without giving an account ... am I right?

Huhu Josef,

Vielen herzlichen Dank für die Informationen ..es ist mir jetzt verständlich!

Was ich nicht verstehe ist in meiner Situation wie können die meine Identität leugnen? Die haben doch alle meine Dokumente bekommen..habe keine anderes Konto gehabt..habe die ganze Zeit kooperiert....warum muss ich mich rechtfertigen was und wie ich spiele? Meiner Meinung hätte man nur meine Identität anhand des Skype-Anrufverifizierung feststellen müssen...aber mit Fragen die zu meiner Person in Zusammenhang stehen....wenn ich ein Bankkonto eröffne fragt die Bank auch nicht warum ich das Geld ausgebe und für was?? Das ist doch alles zum Glück meine Entscheidungen....ich arbeite und gebe mein Geld wie ich will aus....das gleiche ist auch bei einem Anbieter von Wett und Casinospielen....die bieten mir was an....und ich spiele nach Lust und Laune ohne einer Rechenschaft abzugeben...habe ich Recht?

You are welcome. If I understand your case correctly, they are not denying your identity. However, they suspect that someone else played in your account instead. This is just my assumption, let's see how the FEZBET reacts.