В выводе средств по ставке Total Peru Bet отказано

I've been using Total Bet for a while now, depositing and withdrawing normally. Deposits and withdrawals are fast at all casinos, but this time they've rejected my deposit. I haven't been able to withdraw my money since August 20th. First, they told me to verify my account. I sent my documents, and after 2 days, it was verified, but I don't have the withdrawal option. They responded indicating that I should attach...

1st: ID

2nd: card I use to withdraw

3rd: deposit that was made.

They do not accept capture only photos or PDFs

I told them in a reply message that my card is virtual and that the only way is to send it from another phone that the account is mine and the deposit was not made from that account but through PAGOEFECTIVO, which they allow.

The only way to send them is a PDF of my account statement showing my name and the deposit to Pagoectivo, but they indicate it's invalid. I hope for your support, please, as no one has given me a solution as of today, August 24, 2025.

Vengo ya buen tiempo con apuesta total depositando y retirando con normalidad, con en todo casino los depositos son rapidos y los retiros tambien pero esta vez me lo han rechazado, desde el dia 20/08 no puedo retirar mi dinero 1ro me indicaron que verifique mi cuenta envie mis documentos y despues de 2 dias ahora ya esta verificada pero no tengo la opcion de retiro, me respondieron indicando que adjunte ...

1ro : dni

2do: tarjeta que uso para retirar

3ro: deposito que se hizo.

que no aceptan captura solo foto ni pdfs

les indico en un mensaje de repuesta que mi tajeta es virtual y que la unica forma es enviarle desde otro telefono que esa cuenta es mia y el deposito no se hizo desde esa cuenta sino por PAGOEFECTIVO que ellos lo permiten.

la unica forma de enviarles es un pdf de mi extracto de mi cuenta donde sale mi nombre y el deposito a pagoectivo pero indican que no es valido. espero su apoyo por favor ya que nadie me da una solucion hasta el dia de hoy 24 de agosto del 2025

Well, if you haven't verified your card yet, then you're not fully verified, which is probably why you can't withdraw money. 

However, there is often a problem with virtual cards, and I understand that the player has no way of providing this card. In such cases, I often recommend filing a complaint, which you have already done, and we will try to help. 

Is that basically the only thing you need to provide to the casino? A document regarding the virtual card, or do they also want something else?

Yes, I have already verified my account, but I do not have the withdrawal option. They tell me to attach the payments from the card and from my account. I am doing it, but now they observed the payment, they indicate that it has to be the one that arrived in the email and well, I did not receive anything. Everything is in my online banking. I am attaching screenshots. I do not know what else to do. I am contacting my bank to send me the details of that transaction, but where I sent everything they ask for comes out.

This is what they ask me now

I sent this to them and they rejected it.

si ya verifique mi cuenta, pero no tengo la opcion de retiro, me indican que adjunte los pagos de la tarjeta y de mis cuenta lo estoy haciendo pero ahora me observaron el pago indican que tiene que ser el que llego al correo y bueno no me lelgo nada todo esta en mi banca por internet adjunto pantallazos no se que mas hacer me estoy comunicando con mi banco para que me envie el detallado de esa transaccion pero donde envie sal todo lo que piden

esto me piden ahora

yo les envie esto y me lo rechazan

If this is the document from the bank that they gave you and you can't get anything else from them, then I really don't know what else the casino wants. What's in the second screenshot is from the bank, right? 

Probably the best thing to do is to wait for our team, because if you can't move forward, then I really don't know what exactly would be a good document for them. 

The bank will probably give you what they can, and if they don't have anything else, then it's going to be difficult.

I believe that it can be resolved somehow.

However, if the casino doesn't consider it a deposit receipt, then I would try to tell the bank again what you specifically need, as the casino wrote to you, and ask them again for some kind of document.

Hello, colleague, how did your case end?

hola compañero en que acabo tu caso

Good question.

If I'm guessing correctly, player stopped responding so we don't have an answer from him.

Hopefully, maybe you will get one here. 🙂

But why do you ask? You have some problems there?