Выплата была завершена, но деньги не поступили.

Hello, perhaps you have an answer for me. I have a problem: I received the email confirming the payout was completed, but the money isn't in my account. The money was always there immediately before.

Hallo, vielleicht habt ihr eine Antwort für mich, ich habe das Problem das ich die E-Mail, Auszahlung abgeschlossen, bekommen habe aber das Geld nicht auf dem Konto ist. Sonst war das Geld immer sofort da.

I received the email on November 4th.

Die E-Mail habe ich am 4.11 bekommen

May I ask what payment method you have used, please?

Sometimes it may take a few days before the money arrives, actually. But if it takes way too long, it is always good to check with your bank and the support of the casino, of course.

What information is shown in your casino account?

Bank transfer

Banküberweisung

Otherwise, the money was immediately in the account when the email arrived confirming successful payout.

Sonst war das Geld auch sofort auf dem Konto wenn die Email kam mit, Auszahlung erfolgreich abgeschlossen

The casino account shows the withdrawal as completed.

Im Casino Konto steht die Auszahlung als abgeschlossen drin

Which providers?

Welche anbieter ?

Cleobetra

I believe that if you see no change and the money still hasn't arrived, you should file a complaint so our team can try to intervene.

What do you say?

Which casino is it, please?

Cleobetra Casino is one such casino, and there are already many open complaints on this topic, with exactly the same problem, affecting various casinos within the Rapidi Group.

Cleobetra Casino ist das und es gibt zu diesem Thema auch schon viele offene Beschwerden, mit genau dem selben Problem und das betrifft unterschiedliche Casino s der rapidi Group

Yeah. I can see that the safety index of this casino is not very good, unfortunately.

So, will you try the complaint, or is it not worth it in your eyes?

Sooner or later it will come down to this, because I don't know how else to solve it.

Auf kurz oder lang wird es darauf hinauslaufen, weil ich nicht weiß wie es sonst zu lösen ist

Just inform us about any updates, please.

The money has been returned to the player's account.

Das Geld ist auf dem Spieler Konto zurück gekommen

So, what does that mean now? How will you continue?

I gambled away everything

Hab alles verspielt

I'm sorry you lost it all then.

It's nothing

Schon gut