Задержанный или непогашенный вывод средств

I have not received a withdrawal after the 3 business days specified in the terms.

Casino name: Allyspin

How much: 500€

Withdrawal dates: 04/07/2025

Withdrawal method: card

Report type: delayed/pending withdrawal

I made a withdrawal request of €500 on the Allyspin platform on July 4, 2025 via card. The transaction has been over 5 business days, even though their terms state that withdrawals are processed in 1–3 business days.

I have contacted support many times, but I only get vague answers like "payment will be completed soon" without any specifics.

When I ask in live chat if verification is needed, they tell me no and that they will only request verification if there is something suspicious in my account.

I request CasinoGuru's assistance so that the platform can proceed with the immediate disbursement of my funds.

I am willing to provide all evidence (screenshots, withdrawal confirmation, etc.) if needed.

Δεν έχω λάβει ανάληψη μετά το πέρας των 3ων εργάσιμων ημερών που αναφέρουν οι όροι .

Ονομα casino : Allyspin

Πόσο : 500€

Ημερομηνια ανάληψης : 04/07/2025

Μέθοδος ανάληψης : κάρτα

Τυπος καταγγελίας : καθυστερημένη / εκκρεμείς ανάληψη

Έκανα αίτημα ανάληψης €500 στην πλατφόρμα Allyspin στις 4 Ιουλίου 2025 μέσω κάρτας. Η συναλλαγή έχει περάσει τις 5 εργάσιμες ημέρες, παρότι στους όρους τους αναφέρουν ότι οι αναλήψεις διεκπεραιώνονται σε 1–3 εργάσιμες.

Έχω επικοινωνήσει πολλές φορές με την υποστήριξη, αλλά παίρνω μόνο αόριστες απαντήσεις του τύπου «η πληρωμή θα ολοκληρωθεί σύντομα» χωρίς συγκεκριμένη.

Οταν ρωτάω στο live chat αν χρειάζεται επαλήθευση οι ίδιοι μου λένε όχι και ότι θα ζητήσουν επαλήθευση μόνο αν υπάρξει κάτι ύποπτο στον λογαριασμό μου .

Ζητώ τη βοήθεια του CasinoGuru ώστε να προχωρήσει η πλατφόρμα στην άμεση εκταμίευση των χρημάτων μου.

Είμαι πρόθυμος/η να παρέχω όλα τα αποδεικτικά στοιχεία (screenshots, επιβεβαίωση ανάληψης κ.λπ.) αν χρειαστεί.

Is there any information regarding your withdrawal in your account?

Did you get any email from the support, perhaps?

Live chat usually doesn't know much about withdrawals, and that is why they won't give you much information. It is not their responsibility, let's say. 🤷‍♀️

Our complaint team has to wait for the 14-day time period to pass before they can intervene, as it was explained to you in your complaint, so I hope that the casino will be able to resolve it before then.

Have you tried to get in touch with them by email as well, by the way?

I haven't received any email explaining why they are delaying it. And why 14 days? The terms of use of the allyspin company states that it takes 1-3 business days for withdrawals.

Δεν έχω λάβει κανένα μειλ να μου εξηγεί γιατί καθυστερούν . Και γιατί 14 μέρες ; Στου όρους χρήσης της εταιρίας allyspin αναγράφεται ότι χρειάζονται 1-3 εργάσιμες για τις αναλήψεις

Hello,

I know how it sounds, but those are our rules. Simply put, most modern casinos can resolve the majority of issues within this time frame, which is much more effective than intervening immediately.

I understand it may sound weird from the other perspective, though. So, I hope the casino will get back to you shortly! If not, keep us updated, please.

9 business days and allyspin casino is still fooling me

9 εργάσιμες μέρες και το allyspin casino ακόμα με κοροϊδεύει

Shortly your complaint will be reviewed again by our complaint team, so hopefully there will be some movement seen. 🤞

I'm having same issue buddy, Let me know how it goes.

Do they have something like live chat? If a casino does not have that, I would never trust them at all.

It has live chat, it has two different contact emails, but still. People are unfit from 4/7 when I made a withdrawal request until today they tell me excuses non-stop. You will get your money, don't worry, your withdrawal is safe and other such sweet things. They try to convince you that everything is fine but they don't explain to you what happens to your withdrawal and when you will receive it.

Έχει live chat έχει δύο διαφορετικά email επικοινωνίας αλλά και πάλι . Οι άνθρωποι είναι ακατάλληλοι από 4/7 που έκανα αίτημα ανάληψης μέχρι και σήμερα μου λένε δικαιολογίες ασταμάτητα . Θα πάρετε τα λεφτά σας μην ανησυχείτε η ανάληψη σας είναι ασφαλής και άλλα τέτοια γλυκανάλατα πράγματα. Προσπαθούν να σε πείσουν ότι όλα καλά αλλά δεν σου εξηγούν τι γίνεται με την ανάληψη σου και πότε θα την λάβεις .

Have you ever had a withdraw from them? just curious as im in the same boat buddy

I would suggest simply keep cool and do not worry about it, it is not healthy, if they pay you, take that money, leave a honest review here and never go back.

If they do not pay you, do the same, leave a honest review and never go back.

It took me time to find good casinos which just pay out, but I do not want to spam their names here, you are in a different country than I am and sometimes that can make a difference. But do not let it get you down and have bad days or such.

They still give me excuses about workload and don't put my money in. Will you do something about this?

Ακόμη μου λένε δικαιολογίες για φόρτο εργασίας και δεν βάζουν τα χρήματα μου . Θα κάνετε κάτι γιαυτο ;

Yes, Dominika has a few more days to reply and I believe that we will contact the casino soon, so I hope that it will be positive. 

But you have to be a bit more patient because you are not the only one who has an open complaint.