У кого-нибудь возникают проблемы с загрузкой игр NetEnt?

Yesterday I couldn't launch Gonzo's Quest on my phone all day, the page kept crashing. Today I tried it on my computer at home and it works, but I'm wondering if you had a similar problem.

Včera se mi celý den nedařilo přes mobil spustit Gonzo’s Quest, stránka se zasekávala. Dnes jsem to zkusil doma na počítači a už to jede, ale zajímá mě, jestli jste měli podobný problém.

Hi, are you talking about a specific casino, please? Or are we talking about our site?

Let me know and if it concerns Casino Guru, I see that it does not connect to the game provider's server under Czech VPN - apparently. And I'm on a PC. I'll try to find out more.

Ahoj, je řeč o nějakém konkrétním kasinu, prosím? Nebo se případně bavíme o naší stránce?

Dej mi vědět a pokud se to týká Casino Guru, tak já vidím, že se to pod Českou VPN nespojuje serverem poskytovatele hry - tedy podle všeho. A to jsem na PC. Zkusím zjistit víc.

Update: it's not working anywhere at the moment - it's more likely something with the game provider. We can try a "fix" on our side, but it will take a while... I'll try to let you know when I have confirmation that the games are running.

Update: momentálně to nejde nikde - bude to něco spíš rovnou u game providera. My můžeme na naší straně zkusit jeden "fix", ale bude to chvíli trvat... Zkusím dát vědět, až budu mít potvrzeno, že hry běží.

Thanks for the quick reply. I think it has to do with the fact that NetEnt no longer offers games in the Czech Republic outside of licensed operators. At Sazka (a casino with a Czech license), Gonzo's Quest works normally, but at foreign casinos the game doesn't load at all - and for me the demo doesn't load either here at Kasíno Guru or on sites such as Slot Catalog. So I'm guessing that it's a blocking directly by NetEnt due to the Czech license.

Díky za rychlou odpověď. Myslím, že to souvisí s tím, že NetEnt už nenabízí hry v ČR mimo licencované operátory. Na Sazce (kasíno s českou licencí) Gonzo’s Quest funguje normálně, ale u zahraničních kasin se hra vůbec nenačte – a u mě se nenačítá ani demo jak zde na Kasíno Guru, tak i na stránkách jako je např. Slot Catalog. Tipuji tedy, že je to blokace přímo ze strany NetEntu kvůli české licenci.

You're welcome, I thought about it that way too, and I think you nailed it. Precisely because we can usually solve it with free slots with a game provider, but when the game doesn't work at an unlicensed casino that accepts Czechs, it really sounds like that. Maybe I'll be sure on Monday 🙂. I'm trying to verify it with a colleague.

Není vůbec zač, já jsem nad tím také takhle přemýšlela, a myslím, že jsi na to kápl. Přesně proto, že my to umíme u free slotů s gameproviderem většinou vyřešit, ale ve chvíli, kdy hra nejde u nelicencovaného casina, které bere Čechy, to tak fakt zní. Třeba budu mít v pondělí jistotu 🙂. Zkouším to přes kolegu ověřit.

Still having problems Feb 2026. Was fine but recently netent games just won't load on my mobile. All other providers games are fine.

Im having issues on mobile on amonbet with netent but all other providers games are fine. Amonbets customer service are about as much use as a chocolate teapot. Had worked fine up until about a month ago. Now none of the netent games load. So far I've tried on 2 different phones in various locations, 2 different Internet providers plus mobile data with no luck. Also tried incognito and that didn't work either. The only way they will play is on my laptop using Microsoft edge, but guess what this browser won't play the games on my phone. What on earth can the problem be? Any advice would be appreciated. Thanks.

Perhaps there are some new restrictions for this provider from your country.

You could ask directly to the casino support about it, actually.

They are useless just blame my Internet connection etc. Having done further research it seems that theres issues with the provider but this lazy site cant be bothered to keep players informed. Thanks anyway!