Fun88 Casino - Бонусные выигрыши игрока были конфискованы.

Dear Navi0,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please forward your bonus and deposit histories to petronela.k@casino.guru?

Is this the only justification for the closure of your account that you have received from the casino, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi sir,

First of all thank to you because you are trying to solve my case.

But I already said that sir i didn't apply any bonus and I didn't even know in advance that they would do this to me after kyc verification. If I had known, I would have kept all the screenshots with me before verification. So, that's why i have limited screenshot of my fun88 account which i sent on your mentioned e-mail. Please check it sir and solve my case as soon as possible....

But, if you need anything, I will present everything for you ahead of time okay sir !

And yes, It is only justification for the closure of my account that I have received from fun88 casino after waiting 5-7 days for kyc verification.

Thank you very much, Navi0, for your reply and forwarded email. Could you please advise if you have saved, by any chance, a screenshot of your bonus history before your account got blocked?

Sir, There is no bonus history in fun88 and second that's I didn't applied any bonus in my fun88 account. Please believe me !

Thank you very much, Navi0, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thanks but when he will response and where ?

Hello Navi0,

I will assist you from now on with your complaint. I'll try my best to help you. I'll contact the casino first in order to get an explanation from them. Please, be patient.

Thanks TOMAS !

I'm waiting for your response.

Any update TOMAS ?

Hello Navi0,

I contacted the casino representative and am waiting for their reply. They only repeated what they told you already. We will need a clear explanation from them.

Sir, I know those people say the same thing over and over again without any proof. Everyone there just do copy paste. Doesn't give answer in right way. And on the contrary, close the chat and run away. But I am glad that you understood my problem and you are trying to help me in your best way. Very very thanks in advance sir.

We would like to ask Fun88 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Fun88 please reply me !

Hey @Tomas, please do something in my case. Please i requesting to you ! You're my last hope..

Shame on you Fun88 . Guys don't use this site for play.. @Fun88india is scamming their new users. I also rip by them. They confiscated my all winnings after kyc verification. Their customer support very worst ever i seen. They're all giving unnecessary/unlogical reasons without justify any proofs. So, please guys be safe from FUN88 = THIEVES. Please note my words and take it seriously because they'll never change in the future ;

Dear Navi0,

 I tried to contact the casino repeatedly but without success. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.