GET-X Casino - Средства игрока задерживаются в казино.

I credited my account with the amount of 50,000 rubles on December 17th. The money has not been received. The investigation has been going on for 12 days instead of the promised 3 days.

Пополнил баланс на сумму 50 000 рублей 17 декабря. Деньги не поступили. Разбирательства дляться 12 дней вместо обещанных 3-х.

Dear jungllena,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with GET-X Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please provide supporting evidence regarding your missing deposit?
• Please share your deposit confirmation, deposit history screenshot from your player's account, and communication with the casino to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.