Golden Lady Casino - Снятие игрока отложено.

This casino wont pay my withdrawal althought it has been approved. When i talk to them its always after 48 hours but its more than a month long already.Everytime i need to have chat with them online they wont talk and keep on ignoring me.

Dear Allan,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal attempt in this casino? Have you received any payment receipt or a reference number for the transaction from the casino?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal or you’re withdrawing a bigger amount of money. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal. Looking forward to hearing from you. Thank you in advance.

Best regards,

Nick

Dear ALLAN,

We haven't receive any answer from you. I'll extend the timer by 7 days. Please note if you fail to reply us, we will be forced to reject your complaint.

Best regards,

Nick

We are now rejecting the complaint as the player was non-responsive.

We are reopening the complaint on the player's request.

Dear Allan, could you please forward any proof or conversation between you and the casino to nikolas.b@casino.guru?

Best regards,

Nick

I am still looking for the conversation i had with the agents of Golden Lady Casino. I hope i have’nt delete them accidentally.

Hello Nick,

I forwarded several emails for you as evidence and one other thing was i will send you the very recent conversation I had with Golden Lady Casino agent.

Thank You again

sincerely,

Allan C***

Dear Allan,

Thank you for sending us more proof. As I've read, the casino said you should get your money this week. I recommend to wait if you will get it or not. If you won't we will try to contact the casino to find out what's the issue.

Best regards,

Nick

Hello Nick,

I dont think they will still have intention of paying. Its almost end of the week i tried sending email but no response. They just keep on ignoring my emails and chat request. I hope you can do something about it.

Thank you Nick and more power to you. I ‘ll keep in touch.

Sincerely,

Allan C***

Dear Allan,

Thank you for your reply. I'll now forward this case to my colleague Jozef, who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Best regards,

Nick

Hello Allan.

I am sorry to hear about your negative experience the Golden Lady Casino. We will do our best to resolve your case as soon as possible.

Thank you so much everyone I wish you all the luck to win our case.

Jozef Krucay,

Good afternoon Jozef, I just need to ask for an update to our case regarding Golden Lady Casino complaint?

I'm trying to contact with them and until this day my still unsuccessful. Live Chat request was ignored ,emails were not replied. Phone no was strange. I'm very much frustrated with this casino after several bitcoin deposits made to this account turned out to be scammed.

Please help me resolve this issue. Thank you.

Allan C***

We would like to ask the Golden Lady Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Allan.

There is no new info. Hopefully, they will response soon

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Allan.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website which is already questionable.

For the future, I recommend you to choose the casinos with at least a very good reputation on our website (the resolution in case of any problem would be much easier).

Best regards, Jozef

Casino.Guru

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Hello ALLAN.

The casino team has informed us that your withdrawal has been paid. Please, could you confirm their statement?

Please, be aware that in case you fail to provide the required information in the given time frame, we will consider your case got resolved.

Since the player has not responded to our messages, we consider the case got resolved and closing this case as 'resolved'.

The player can reopen this complaint anytime.