Hera Casino - Игрок испытывает трудности со снятием своего бонусного выигрыша.

On January 26th, 2021 I wrote an email to Hera Casino and it doesn't answer me. I wanted to ask the casino what documents they need for a withdrawal and where I should send these documents. Unfortunately I cannot reach any contact through live chat either. I found the casino's email address on the internet support@heracasino.com Can someone help me? I want to know how much I can withdraw because I used the bonus code.

Am 26.1.2021 hatte ich einen E Mail an das Hera Casino geschrieben es antwortet mir nicht. Ich wollte das Casino fragen welche Dokumente sie brauchen für eine Auszahlung und wo ich diese Dokumente senden soll. Leider kann ich auch kein Kontakt durch Live Chat erreichen. Die E Mail Adresse des Casinos fand ich im Internet support@heracasino.com Kann mir jemand weiterhelfen? Ich will wissen wie viel ich auszahlen kann da ich Bonuscode benutz hatte.

Dear kadir555,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I have checked casino website and didn’t find any email address except for a phone number https://hera.gamesystem.club/casino/index.php:

"Support

Our friendly customer service team is on hand to answer your questions 24 hours a day, 7 days a week. If you have any concerns, please drop us a line on Tel: +18889064608."

Even in our review for Hera Casino, we have classified it as Zombie casino https://casino.guru/Hera-Casino-review:

"We use the ZOMBIE casino rating to identify casinos that are not responding to any form of communication and seem to be completely inactive. Because of this, we consider playing in these casinos unsafe, as it might be impossible to withdraw any winnings."

Could you please advise if you have received any promotional offers or any kind of correspondence from them via email? Lastly, please confirm that the claimed amount of €130,000 is correct.

I will be waiting for your reply patiently.

Best regards,

Petronela

Thank you for your message. So I haven't received any advertising yet. Also no email so far. The amount of 130,000 € is correct, but I don't know how much I can pay out later if I can "pay out" the answer they don't.

Danke für die Nachricht. Also Werbung habe ich bisher keine erhalten. Auch kein E Mail bisher. Der Betrag 130000€ stimmt allerdings weiß ich nicht wie viel ich später auszahlen kann falls ich "auszahlen" kann den antworten tuen die nicht.

Thank you, kadir555, for your reply. Could you please advise which exact bonus you have played? Please forward its specific link, bonus name or the activation code. 

So I'm so sure not that it was either Hera50 or TBFCLFREE50 .... at least it was worth 50 €.

Also so ganz sicher bin ich mir da nicht das war entweder Hera50 oder TBFCLFREE50....jedenfalls war es 50€ Wert.

https://www.casinofreak.com/casino-reviews/hera-casino-review

Or:

https://casinobonus2.co/hera-casino-bonus-codes

As I said it was worth 50 €

https://www.casinofreak.com/casino-reviews/hera-casino-review

Oder:

https://casinobonus2.co/hera-casino-bonus-codes

Wie gesagt es war 50€ Wert

Have you deposited any funds into your account or it was a free bonus?

It was a free bonus. That's why I don't know how much I can pay out. I haven't received any messages so far.

Es war ein kostenloser Bonus. Deshalb weiß ich auch nicht wie viel ich auszahlen kann. Nachrichten habe ich bisher keine bekommen.

I have checked general bonus terms and conditions, and this is what I found http://www.heracasino.com/bonus.php:

"Max cashout on freemoney is $10"

How would you like to proceed with this case?

At a ridiculous $ 10 we can leave it

Bei lächerlichen 10 Dollar können wirs sein lassen

We’ve rejected this complaint as per the player’s explicit request. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.