HitNSpin Casino - Аккаунт игрока оспаривается из-за двойной регистрации по электронной почте.

Apparently I have 2 accounts. Which is not true, so my account with the €1000 was blocked. And they would unlock it & leave €250 on it.

But since I have an employer, driver's license, etc. everything

sent there.

since my correct email is D avidexner00@gmail.com

the customer advisors think a dusti**@outlook.de is registered to me. Which is not possible.

One customer advisor said there were 2 accounts on my email address with the same email & the other customer advisor said my 2 different email addresses. Something is not right

please help Kind regards David E*****

Angeblich hätte ich 2 Kontos. Was nicht stimmt deshalb wurde mein Konto mit den 1000€ gesperrt. Und sie würden es entsperren & 250€ drauflassen.

da ich aber Arbeitgeber, Führerschein etc alles

hingeschickt habe.

da meine richtig email Davidexner00@gmail.com

die Kundenberater meinen eine dusti**@outlook.de wäre auf mich registriert. Was nicht möglich ist.

die eine Kundenberatung meinte es seien 2 Kontos auf meine E-Mail Adresse gemacht wurden mit der selben email & der andere Kundenberater meine 2 verschiedene email Adressen. Da stimmt was nicht

bitte um Hilfe Mit freundlichen Grüßen David E*****

Hello davedagoon,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with HitNSpin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Since when is your account registered? Do you know anything about the other e-mail address which is supposed to be associated with you?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

I waited for verification and uploaded everything a few days ago.

Driver's license, proof of residence. Everything.

I don't know anything about the other account.

what I could tell you about

I've been registered for about 3-4 months, deposited small amounts and never won. That was my first win.

and then my account was blocked while I was waiting for the verification to be completed and wanted to withdraw the money. Then my account was blocked, even though I don't have multiple accounts but only 1.

Best regards, David Exner

Hallo Nick,

Ich hab auf die Verifizierung gewartet, und hab alles vor ein paar Tagen hochgeladen.

Führerschein, eine Wohnbestätigung. Alles.

über das andere Konto weiß ich garnichts.

worüber ich ihnen berichten könnte

Registriert bin ich schon ca3-4 Monaten, hab klein Beträge eingezahlt, und nie gewonnen. Das war mein erster Gewinn.

und dann wurde mein Konto gesperrt als ich auf die fertige Verifizierung wartet und das Geld auszahlen wollte. Dann wurde mein Konto gesperrt, obwohl ich nicht mehrer Konten habe sondern nur 1.

mfg David Exner

Dear davedagoon

Sorry about the situation.

We are investigating the case and will revert shortly.

Kind regards

Thank you, €250 was given to me and the rest was confiscated. Even though I had so much evidence that I only have 1 account. I live in a shared apartment and was able to prove this and even sent in all the data from my colleague who also played with you.

I hope for positive feedback and that I get the missing €750 refunded.

Kind regards, David Exner

Danke, 250€ wurden mir überlassen der Rest wurde beschlag nahmt. Obwohl ich soviel Beweise hatte das ich nur 1 Konto habe. Ich wohne in einer Wohngemeinschaft, und konnte dies auch beweisen & hab sogar alle Daten, von meinem Kollegen reingeschickt der bei euch ebenfalls gespielt hat.

ich hoffe auf positive Rückmeldung und das ich die Fehlenden 750€ zurückerstatten bekomme.

Mit freundlichen Grüßen David Exner

Dear HitNSpin Casino,

Please let us know if there will be any update regarding the investigation. You can also forward it to nikolas.b@casino.guru in case the information is sensitive.

Hello Nick

We are still investigating. The documents were requested from a player davide**er45@gmail.com, whose name and last name, as well as the e-mail structure, coincide.

We will update once the docs get received.

Regards

I hope for clarification soon

Greetings Dave

Ich hoffe auf baldige klärung

Grüße Dave

We will be now waiting for the casino to finish the checks. Please let us know once there will be any update. If any information will be sensitive, please forward the relevant evidence to nikolas.b@casino.guru.

Regards,

Nick

Dear

Can you kindly explain, who the account  davide**er45@gmail.com belongs to?

The reason we are asking, is:

a) The account is registered in your name

b) The access and the gaming activity is generated from your PC and IP address.

Thank you for your cooperation.

Regards

Dear davedagoon

Is anyone else using your computer to play at hinspin casino?

Thanks

No, just me.

Kind regards

Nein nur ich.

mfg

Dear Nick

We'd like to send you more details via e-mail, if that is ok with you.

Regards

I don't understand it, I'm a loyal player and I deposit with you regularly.

And then unfortunately I have a lot of trouble even though I only have this one account.

Ich verstehe es nicht, ich bin ein Treuer Spieler Zahle regelmäßig bei euch ein.

Und dann hab ich leider so ein ärger obwohl ich nur diesen einen Account habe.

Dear Nick & Casino Hitnspin,

How will things proceed now?

I hope that these misunderstandings will be cleared up and the false email address that I supposedly have will be identified.

I would like to know what happens next.

Regards David

Sehr geehrter Nick & das Casino Hitnspin,

Wie wird es den jetzt weiterverlaufen?

Ich hoffe das diese, missverstände geklärt werden & die Falsche email Adresse dich ich angeblich besitzen sollte identifiziert wird.

Ich würde gerne wissen wie es nun weitergeht.

mfg David

Dear HitNSpin Casino,

Please provide the mentioned evidence to nikolas.b@casino.guru.

Hello Nick, I am also sending you proof that I do not have any other emails.

Hallo Nick ich schicke ihne auch noch beweise das, ich keine weiteren emails besitze.

Hello, Nick

The e-mail was just sent.

Kind regards

Hello HitNSpin.

I have now requested a payout again.

I hope I don't have problems again.

regards David

Hallo HitNSpin.

habe jetzt erneut eine Auszahlung beantragt.

Ich hoffe nicht das ich erneut Probleme bekomme.

mfg David

Hello davedagoon,

After reviewing the evidence received from the casino, we will be unfortunately forced to close the complaint. There were multiple in 2 different casino accounts both with multiple same details registered with.

From our point of view, the casino provided enough evidence to conclude that they have right to close any accounts related to the player and confiscate any winnings generated. In case you wish to pursue resolving the matter, I would recommend to contact the licensing authorities.

We will be now closing the complaint for the above stated reasons.

Best regards,

Nick