Ienabet Casino - Депозит игрока пропал, а служба поддержки не отвечает.

I deposited BTC on dec/28, but it is not reflected in my balance. There is no one in the support chat. I searched a lot on the site, but I can't find their contact information. I fell into the trap here too! Oh, of course, I haven't heard from them at all. Perhaps, but I think their strategy is to make as much as they make, get introduced, and then leave it. I think that people like me, who are weak in information, collect as much money as they can deposit

Dear mmgg33441,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Ienabet Casino.

I checked the website and found the following contact email address in the casino's terms and conditions: support@IENABET.com

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is the live chat feature not available to you?
• Were you able to contact the casino via email regarding the issue?
• Could you please share a screenshot of the transaction confirmation and the hash of the transaction?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.