Legiano Casino - Процесс проверки игрока задерживается.

Today, I was asked for verification.

I have sent everything they requested, but they are not accepting the transaction history from my bank card.

I have sent photos, PDFs, etc., but nothing works!

I emailed the support department at support@legiano.com and they told me that I need to send the documents through their website.

The help chat doesn't know how to assist me and directs me to the support@legiano.com department.

Again, I have sent everything to prove the transactions on my bank card.

And nothing works! I don't know what to do.

Durante el día de hoy me han pedido verificación.

He mandado todo lo que me han pedido, pero no me aceptan el historial de transacciones de mi tarjeta bancaria.

He mandado fotos, PDF, etc y no les vale nada!

Les he escrito e-mail al departamento de support@legiano.com y me dicen que tengo que enviar los documentos por su página web .

En el chat de ayuda no saben como ayudarme y me trasladan al departamento de support@legiano.com.

Repito, he mandado de todo para acreditar los movimientos de mi tarjeta bancaria.

Y no les vale nada! No se que hacer.

Dear beruco-26,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with the verification process.

In order to better assist you, could you please provide the following details to help us clarify the situation:

• Could you specify what documents you have already sent for verification?
• Did the casino give any specific reasons why they are rejecting your transaction history from your bank card?
• Have you received any clear instructions from the casino regarding the format or type of document that would be acceptable?
• When you sent your documents to support@legiano.com, did you receive any confirmation that they were received, and if so, what was their response after submission?
• Have you tried submitting the documents directly through their website as suggested? If yes, could you share any screenshots or error messages you encountered during this process?

Additionally, it would be helpful if you could forward any relevant communications or screenshots related to your issue to petronela.k@casino.guru. This will allow us to gain a clearer understanding of the situation and work more effectively on your case.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I have sent a history of the transactions of my bank account where my card is linked and the transactions can be seen.

I have sent the history in PDF that I obtained directly from the La Caixa bank app.

I have sent screenshots of my card movements exclusively (card only)

Then I sent a PDF and it didn't work either.

I have nothing to hide and everything is legal

At the bank they tell me that they will only give me the movements of my account in PDF, but not those of the card! That is not available.

But everything I've given them should be worth it.

Attached are some of the messages...

From , they don't answer me by email, ....

He enviado historial de los movimientos de mi cuenta bancaria donde está vinculada mi tarjeta y se ven los movimientos.

He enviado el historial en PDF que lo sacado directamente desde la app del banco la Caixa.

He enviado capturas de pantalla de los movimientos de mi tarjeta exclusivamente ( sólo tarjeta)

Luego envié PDF y tampoco les valía.

No tengo nada que esconder y lo tengo todo legal

En el banco me dicen que solo me dan en PDF los movimientos de mi cuenta, pero de la tarjeta no!, eso no está disponible.

Pero les tendría que valer todo lo que les he dado.

Adjunto algunos de los mensajes ...

Desde support@legiano.com, no me contestan por e-mail, ....

I have all the PDFs of my original payment history from my Visa payment card bank.

I have sent them, from the month of May until today.

I have been a Legiano casino customer since September 22 and I have also sent you an exclusive one issued by the official bank in PDF from 09/22 to 10/24.

I have everything legal!

It is impossible for them not to accept them, and every day they ask me for the same documents and they don't tell me why they reject them.

I have sent them through their verification website and also by email to .

Clearly they are going to keep my €2400.

I can attach and demonstrate my documents so you can see that they are valid and legal and I also have screenshots of what they ask me for and some conversations with the chat.

Tengo todos los PDF de mi historial de pago original del banco de mi tarjeta de pago Visa.

Los he enviado, desde el mes de Mayo hasta el día de hoy.

Soy cliente de Legiano casino desde 22 de septiembre y le he enviado también uno exclusivo emitido desde el banco oficial en PDF desde el 22/09 hasta 24/10.

Lo tengo todo legal!

Es imposible que no los acepten, además cada día me piden los mismos documentos y no me dicen porque los rechaza .

Los he enviado por su sitio web de verificación y también por email a support@legiano.com.

Claramente se van a quedar con mis 2400€.

Puedo adjuntar y demostrar mis documentos para que veas que son válidos y legales y también tengo las capturas de pantalla de los que me piden y algunas conversaciones con el chat.

Thank you very much, beruco-26, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear beruco-26, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Legiano Casino representative to join this conversation. 

Dear Legiano Casino, could you please provide more information about this case? 

Looking forward to your reply.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear beruco-26, 

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. 

The casino can reopen this complaint anytime.