LuckyElektra Casino - Аккаунт игрока заблокирован.

Hi I made 2 payments of 10 euros.

I lost the first. The second while I was playing betting on live games. Suddenly they blocked my account.

Salve ho fatto 2 versamenti da 10 euro.

Il primo lo perso. Il secondo mentre stavo giocando puntando su partite live. Improvvisamente mi hanno bloccato l'account.

Dear Duhniomar22,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you have registered your account and if you’ve completed the account verification successfully? Have you received any successful withdrawals from this casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Thank you very much, Duhniomar22, for your reply. Could you please advise if you have been asked to provide any personal documents to complete the KYC verification before a refund could be processed?

A thousand thanks.

No, no documents, they told me that documents are only needed when I eventually ask for a withdrawal.

Or rather they let me know that first you have to win the money. And later when I ask them for the money they won they will ask me for documents for verification.

Thank you

Grazie mille.

No niente doccumenti mi hanno detto che i doccumenti servano solo quando chiederò eventualmente un prelievo.

O meglio mi hanno fatto sapere che prima bisogna vencere i soldi. E dopo quando li chiedo i soldi vinti loro mi chiederanno i doccumenti per la verifica.

Grazie

Hello I forward my request for the damage I suffered and that while playing I had won. So I ask for my winnings. Plus the moral damage. My request is therefore 300 euros in all for this disservice and unfairness of this betting site. A thousand thanks

Buongiorno inoltro una mia richiesta per il danno da me subito e che mentre giocava avevo vinto. Quindi chiedo le mie vincite. In più il danno morale. LA mia richiesta quindi è 300 euro in tutto per questo disservizio e scorrettezze di questo sito di scomesse. Grazie mille

Could you please advise how much was your active balance at the time of the account closure? Have you, by any chance, saved any screenshots? Thank you very much in advance.

Good morning. Thank you very much for your reply, I don't know how much the balance was but I had several active live bets and there were 2 or 3 minutes to go until the end of the games I remember that one of these bets was about to make a win of 65 euros by betting only 50 cents. This is surely the reason that they suddenly closed my account for good.

I hope you take away some penalty points from him. Because I don't think it's a 6.6 rating site

I believe it is a poor site with a very low score.

A thousand thanks

Buon giorno. Grazie mille per la risposta.Non so quanto era il saldo ma avevo diverse scomesse attive in live e mancavano 2 o 3 minuti alla fine delle partite ricordo che una di queste scomesse stava per realizzare una vincita di 65 euro puntando solo 50 centesimi. Questo è sicuramente il motivo che improvvisamente mi hanno chiuso definitivamente il conto.

I spero che gli togliete qualche punto di penalità nel punteggio. Perché non credo che sia un sito da un punteggio 6.6

I credo che sia un sito scarso da un punteggio molto basso.

Grazie mille

Dear Duhniomar22,

As you might know, our forum Casino.Guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but at the same time, I will be forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru.

Please let me know how you would like to proceed.

Okay thanks a lot it doesn't matter

Va bene grazie mille non importa

A person puts his money on an online casino to play then instead of playing he sees his account close. And can't you make a complaint?

Una persona mette i suoi soldi su casino online per giocare poi invece di giocare vede il suo conto chiudersi . E non può fare reclamo ?

I fully understand your frustration, Duhniomar22.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint at the end. I really wish I were of more help.

I will send you an email with websites that you could contact.

Thank you once again for your understanding.