LunuBet Casino - Игрок считает, что вывод его средств задерживается.

I was playing at lunubet with monry deposit myself so not bonus money. I deposit in total 1400 and won around 8600. I withdraw 4000 of the money , becuase thats what is the max you can withdraw. I had problems with them before , the withdrawal i did the came back to my lunubet account instead of my bank. And after they told.me next time they will do it at instant for me. Otgerwise i was not goimg tk use the account anymore. Now after wihdrawal its still pemding. I was for 7 hours in the chat send 45 mails but they dont even answer the questions. Very shady. I think this is a scam. They dont reply normally they cllosed chats because they have no answer.

Dear DOGAN19077777777772,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Thank you for yiur message .but this is not the case. I asked cpuple of time to verifie my account. Because i am afraid they will ask for this later which takes longer time. Also its very shady. When i did the withdraw i got a message ask if i asked for password reset. When i ask about this they just dont answer this question. This is just not right. They close chats even before they answer. I am sure of it. How can this be rated 7.5 ?? Its a scam.

I have now 4000 on my account oustanding withdrawal. And 11.300 on my account itself. I cant withdaw these because you can have only 3 outs

tanding withdrawals. I asked for a verification and they say its not needed. Please try to help me. I already now there is going to be issues. They promised me mutiple times to fix the problem today. I called my bank visa. Everything was right. They said we are on it. Our team is already checking it etc. And then give shady answers. I looked it up many poeple had this problems even with 250 euros. I am talking about 15.000 euro now.

Also i feel like they could do something with my account.

Hello ,

Is this not abnormal ? See attachments

Hi ,

A new chat i started. And look what happens again. They dont even answer.

Hello , i also want to noted that u am scared thet will do something ti my account. I have in totaal 11.300 balance and 4000 withdrawel money outstanding.

1. Also i asked for wihtdrawl and in the message from them it says reset pasword and then about the withdrawl this is so weard. I want point out that i am scared that they will do something with my account i want to pint this out now.

This my balance and withdrawal at the moment. I want to have proof. I made screenshosd of everything mails , live chat. Called the bank and visa by phone

Hello ,

This is the statusa at the moment they just keep closing chats.

They avoid amd ignore al my questions . And give me this as answer.

Hello Dogan!

Please wait for your withdrawal, I have already given you all the information

Hi ,

How can i contact the gamblimg comission ? If they will not help ?

hello, the 3 withdrawals have been paid out. after a lot of emailing and online chatting. i now have 3 new withdrawals open. of 4000 euros. and a balance of 7500 euros.

i was promised that the new withdrawals will be in my account within 72 hours.

i see this as an opportunity for lunubet to prove that they are reliable.

that is why i want to keep this case open for the good of both parties.

i will give a daily update on how it is going.

of course i have made screenshots and videos of this.

i also want to mention that i am still concerned about my account security because of the email password reset from lunubet which i did not ask for.

so i am monitoring the situation

thanks for your time.

status update. I now have 3 withdrawals that have not yet been paid out , of a total of 4000 euros. my balance is 7300 euros apart from the withdrawals.

I will report the status day by day.

Yes, i did use the same payment method.

They should be today on my account.

I will keep you updated. My balance is now 7344 euro .

Why am i getting this error see attachment

Dear DOGAN19077777777772,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear DOGAN19077777777772,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.