MegaFaraon Casino - Игрок потерял доступ к своему счету в казино.

Good night. My name is Edgardo, I had a problem today. Since I had a user in megafaraon casino and interacted with a cashier named cajerofex7, today I asked him to extract a prize from the casino and he did not send it to me, I complained several times until in the afternoon his account disappeared from both Instagram as WhatsApp which was where we communicated and my casino username and password were changed and they don't match and it tells me blocked user. How can I get my money back, my user. And fix this problem. I don't know the email address they used in the casino since it wouldn't let me make the user and the cashier I mentioned believed it.

Buenas noches. Mi nombre es Edgardo, tuve un problema el dia de hoy. Ya que tenia un usuario en megafaraon casino e interactuaba con un cajero de nombre cajerofex7, hoy le solicite que me haga una extraccion del casino de un premio y no me la envió, me queje varias veces hasta que a la tarde desaparecio su cuenta tanto de instagram como de WhatsApp que era por donde nos comunicabamos y mi usuario del casino y contraseña fueron cambiados y no coinciden y me dice usuario bloqueado. Como puedo recuperar mi dinero, mi usuario. Y solucionar este inconveniente. No sé la dirección de correo que utilizaban en el casino ya que a mí no me dejaba hacer el usuario y lo creo el cajero éste que menciono.

Dear Edgardo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MegaFaraon Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise how long were you a player of the casino and when exactly was your account blocked?

Did you achieve your current balance with or without an active bonus? Could you forward your recent communication with the casino agent to my email at tomas@casino.guru?

Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon, Tomas, I'm Edgardo. I told you about a month ago. I was playing at Casino Megafaraon and the ATM that appeared as the name cajerofex7 had believed me to be a user and that when I sent the transfers the name appeared as ****. What I had won was not from a bonus but I was playing normal games (slots and roulette). Yesterday at noon I asked him to lower me $20,000 since I had accumulated $23,000 and it didn't happen. I write to him again and tell him to lower 20,500 to transfer 20,000 to me and 500 for the porpina. But I never under credit. After that I wanted to enter the casino page again and they had changed my password. It told me wrong username or password. I contact the cashier again, he tells me that it is a system problem. And then it seems that he blocked me and I couldn't communicate with him anymore. Therefore I lost everything. But hey, I want to claim by all means to see if I can get my money back. And that person can no longer be a cashier so they don't scam anyone else. Here I attach their advertisements. And the user to whom I sent the money, yesterday's conversation, the capture of the money that I had and the capture of the page when it didn't let me enter more. I sent everything to tomas@casino.guru

Buenas tardes Tomas soy Edgardo. Te comento yo hace un mes aprox. Estaba jugando en Casino Megafaraon y me había creído un usuario el cajero que figuraba como nombre cajerofex7 y que al enviarle las transferencias figuraba de nombre como ****. Lo que yo había ganado no era por un bono sino que yo estaba jugando juegos normales (tragamonedas y ruleta). El día de ayer al mediodía le solicité que me bajara $20000 ya que tenía acumulados $23000 y no sucedía. Le vuelvo a escribir y le digo que baje 20.500 que me transfiera 20000 a mi y 500 para el de porpina. Pero jamás me bajo los créditos. Luego de eso quise ingresar nuevamente a la página del casino y me habían cambiado la contraseña. Me decía usuario o contraseña incorrecto. Me comunico con el cajero nuevamente me dice que es un problema del sistema. Y después parece que me bloqueó y no me pude comunicar más con el. Por ende perdí todo. Pero bueno yo quiero reclamar por todos los medios para ver si puedo recuperar mi dinero. Y que esa persona no pueda ser más cajera así no estafa a nadie más. Ahí te adjunto sus propagandas. Y el usuario al que le envié el dinero, la conversación de ayer, la captura del dinero que yo tenía y la captura de la página cuando no me dejó ingresar más. Envié todo a tomas@casino.guru

Thank you very much, Edgardo, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear Edgardo,

I am so sorry to hear your account got blocked. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite a representative to join this conversation and participate in the resolution of this complaint.

Dear MegaFaraon Casino,

Could you please state why the player's account got blocked? Could you please provide us with the evidence? You can send it to my email address stefan.m@casino.guru.

Thank you in advance for providing the information.

Kind regards,

Stefan

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Edgardo,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. It appears that this casino operates without any sort of license, so there is also no regulatory authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I am sorry I could not be of more help on this occasion.

Kind regards,

Stefan