MONACObet Casino - Аккаунт игрока заблокирован.

So I played the game over the weekend and I won money and I sent 1000 euros to my personal account and I wanted to log in to the game today, but unfortunately I was not able to check in but I gave everything correctly as well over the weekend and it still connects me to some but no one communicates with me there

Takže hral som cez vykend hru a vyhral som peniaze a poslal som si 1000eur na môj osobný účet a chcel som sa dneska prihlásiť do hry ale bohužiaľ sa mi nepodarilo prihrasit ale všetko som dával správne tak ako aj cez vykend a stále ma prepája ju na neaky management ale tam somnou nikto nekomunikuje

Hello Patrik,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Monaco Casino. Please allow me to ask you a few more question before we would move forward in the case.

Is your account verified in the casino? Is this your first withdrawal request there? Did you use any deposit or no deposit bonus?

Please note that many casinos close the player's account during verification and once they are verified they get unblocked. How long is your account closed? Did they request any verification documents from you?

Looking forward to your answer and I hope we will be able to help you out.

Regards,

Nick

Casino.guru

Dear Patrik,

We haven't hear from you in a while. Please note that we will be forced to reject the complaint if you will fail to respond within the next 7 days.

The complaint will be now closed for the above mentioned reason.