MonacoSpins Casino - Вывод игрока отложен.

I have had a withdrawal of 370 for 2 months

00 € being processed, my account is verified as I have sent all the required documentation.

Thanks

Da 2 mesi ho un prelievo di 370

00 € in fase di elaborazione, il mio account risulta verificato in quanto ho mandato tutta la documentazione richiesta.

Grazie

Hello Vincenzo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with MonacoSpins Casino. Before we would try to contact the casino, please allow me to ask you a few more question before we would even try to contact the casino. Please also note, that this casino has really low rating with us and is really hard to reach or even get an answer from them, but we will try our best.

Could you please advise if this was your first withdrawal request in the casino? Have you ever used any bonus in the casino? When was the last time the casino communicated with you and what is their reason not to pay you out - if they've ever mentioned it.

Looking forward to your answer and I hope we will be able to help you resolve this issue.

Regards,

Nick

1) this is my first withdrawal request.

2) the win of 370 € was made with a deposit of 20 € + 300% bonus (I bet the bonus and I made the win).

3) I used to communicate with the casino normally, after winning they no longer reply both in chat and by email; therefore the reason for not paying me I do not know.

I repeat that I have sent all the required documentation and my account is verified.

Greetings, Vincenzo.

1) questa è la mia prima richiesta di prelievo.

2) la vincita di 370 € è stata realizzata con un deposito di 20 € + bonus del 300% (ho scommesso il bonus ed ho realizzato la vincita).

3) con il casinò comunicavo normalmente, dopo la vincita non rispondono più sia in chat che per email; pertanto la ragione per non pagarmi non la conosco.

Ripeto che ho inviato tutta la documentazione richiesta e il mio account risulta verificato.

Saluti, Vincenzo.

Dear Vincenzo,

Thank you very much for providing additional information regarding the issue. I'll be now forwarding your complaint to my collegue Viliam who will be assisting you from now on.

Wish you best luck.

Regards,

Nick

Hello Vincenzo,

I looked at your complaint and will do my best to help you. I would like to invite MonacoSpins Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Ok thanks, I'm waiting for further updates ...

Vincenzo

Ok grazie, rimango in attesa per ulteriori aggiornamenti...

Vincenzo

We would like to ask the MonacoSpins Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.