Nine Win Casino - Игрок считает, что вывод его средств задерживается.

Tried on multiple occasions to withdraw winnings of £3000. They have made several excuses just the same as many other customers. They keep either cancelling my withdrawal or reversing it. I have a large email chain with promises it is sorted but tonight again my playing account has had the £3000 I am trying to withdraw reversed back in to it. My account is fully verified and all my details are correct. Can you help please

Dear Rockycam35,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Everything is verified and they keep saying the payment is processed but then it gets cancelled.

I have about 50 screenshots of all the attempted withdrawals and their reversals !!

I should have said that they have also suspended my account !!

One of the many lying emails from them

Dear Rockycam35,

Have you received your withdrawal from the casino yet?

Hi there, I have received one withdrawal of £1000 but am still waiting on the other £2000 which does not appear forthcoming. I have waited another 5 Banking days and no funds have come through. They use excuse after excuse !! Please help

They are now asking for a copy of my bank statement to prove that I have been paid ! I am not sharing this private, sensitive and personal information with such a company !! It is surely for them to prove they have paid me rather than me to prove I have been paid !! This is really bad customer service from Ninewin who are just profiteering from not paying out wins. This is Fraudulent