NordSlot Casino - Аккаунт игрока отключен.

Hello, I played myself up to over 1000 euros and wanted to pay something out. Since then, my account has been blocked and the live chat function does not work.

I have now written an e-mail to support.

But still no answer

Hallo ich habe mich auf über 1000 Euro hochgespielt und wollte etwas auszahlen seitdem ist mein Konto gesperrt und die live chat Funktion geht nicht.

Ich habe jetzt einmal ein e- Mail geschrieben an dem Support.

Aber noch keine Antwort bekommen

Dear Patrick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? Was your account fully verified in the past? Are you sure your account is blocked and not audited only which usually happens after a player accumulates a substantial win?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi there,

Thanks for the quick reply

I deposited 50 euros and got 50 euros bonus money, I implemented the bonus (no bonus buy, and stake not over 1 euro).

I have already received an email from nordslot support and wait until my account is unlocked.

I played up to 1,600 euros.

When my account is unlocked I upload all documents and wait for the verification. If there are any more problems I write it in the chat.

Hallo,

Danke für die rasche Antwort

ich habe 50 Euro einbezahlt und 50 Euro bonus geld bekommen habe den Bonus umgesetzt (kein Bonus buy, und Einsatz nicht über 1 Euro).

Ich habe schon eine e Mail vom nordslot Support erhalten und warte bis mein Konto entsperrt ist.

Ich habe mich auf 1600 Euro raufgespielt.

Wenn mein konto entsperrt ist lade ich alle Dokumente hoch und warte auf die Verifizierung falls es nochmal Probleme gibt schreib ich es in den Chat.

I fully understand your frustration, Patrick. I will set the timer for additional 7 days and if there’s no development by Thursday next week, we will intervene. Let’s stay positive and wait for the good news regarding your account verification and withdrawal. Thank you in advance for your patience.

Hello and thank you very much for the help.

I have received the payment JUHU

Everything went smoothly after my account was unlocked.

Everything perfect!!!

Thank you for the help !!!!!

Hallo und herzlichen Dank für die Hilfe.

Ich habe die Auszahlung erhalten JUHU

Alles reibungslos abgelaufen nach dem mein Konto entsperrt wurde.

Alles Top!!!

Vielen danke für die hilfe!!!!!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Patrick, for your cooperation and confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru