Playigo Casino - Бонусные выигрыши игрока уменьшены.

I signed up at the casino today.

I claimed the 100% deposit bonus there. € 50 deposited play with € 100.

At around 1300 € I have met the sales conditions.

After that it knocked me out of my game and I was attracted almost € 1000.

That’s really bad.

I've never seen that before.

When I think of it that someone wins 3000 to 4000 euros with the bonus and you take everything away from you except for 250 euros, it is very similar to a fraud.

Hab mich heute bei dem Casino angemeldet.

Habe dort den 100% Einzahlungsbonus beansprucht. 50€ eingezahlt mit 100€ spielen.

Bei ca. 1300€ habe ich die Umsatz Bedingungen erfüllt.

Danach hat es mich aus meimem Spiel gehauen, und mir wurden kanpp 1000€ anzogen.

Das ist richtig mies.

Das hab ich noch nie erlebt.

Wenn ich dran denke, dass jemand mit dem Bonus 3000 bis 4000 Euro gewinnt und man einem alles weg nimmt bis auf 250 Euro, ähnelt das schon sehr einem Betrug.

Dear Tim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that the exact redeemed promotion was the 1st Deposit bonus? Do I understand it correctly that after you have completed bonus wagering, €1,000 was confiscated? How much is your withdrawable balance and which payment method you have opted for to deposit funds, please? Did you receive any explanation from the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I have checked general bonus terms and conditions, and this is what I found https://playigo.com/en/casino-bonus-terms:

"The maximum winnings from each Welcome Bonus are limited to ten times (x10) the deposit amount. (Example: a player deposits €/$100 and gets a €/$100 bonus; the maximum that can be won from the said bonus is €/$1000. Any amount exceeding that will be automatically deducted)."

Is this what has happened?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Tim,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.