QuickWin Casino - Депозит игрока при самоисключении не возвращается.

Hello everyone,

I was officially blocked from all online casinos from 7:55 PM on 22.12.2023 until 7:55 PM on 23.12.2023 for my own protection.

Nevertheless, I was able to deposit into this casino and the current rules in Germany state that this is not lawful.

I contacted the casino accordingly and was immediately blocked and barred. Further inquiries were not answered.

I thus request help to get a refund!

Hallo zusammen,

Ich war offiziell von 19:55 Uhr am 22.12.2023 bis 19:55 am 23.12.2023 für alle Online-Casinos gesperrt um mich selber zu schützen.

Ich konnte dennoch in diesem Casino einzahlen und die geltenden Regeln in Deutschland besagen, dass dies nicht rechtens ist.

ich habe somit das Casino kontaktiert und wurde daraufhin sofort blockiert und gesperrt. Weitere Anfragen wurden nicht beantwortet.

ich bitte um Hilfe, dass die Erstattung erfolgt!

Dear Max993,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with QuickWin Casino.

Where and when exactly did you self-exclude yourself? How long after that did you create your account? How fast after your direct contact with the casino did they close your account?Could you please advise if you have requested a self-exclusion from QuickWinCasino directly?

Looking forward to hearing from you.

Best regards,

Nick

Dear Max993,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I applied for self-exclusion at Wunderino, but was still able to deposit there...

I don't get any response to messages - I just want the money I deposited back because, as I said, I was blocked.

Ich habe den selbstaussxhluss bei Wunderino beantragt, konnte dort aber dennoch einzahlen …

auf Nachrichten kriege ich keine Antwort - ich möchte einfach nur das eingezahlte Geld zurück, weil ich wie gesagt gesperrt war.

Dear Max993,

Can you please clarify what connection does this complaint has with Wunderino Casino? There are 2 entirely different casinos and if you did self-exclude there, it has no affect on QuickWin Casino.

Yes, it was about a nationwide exclusion throughout Germany. In Germany, stakes over €1 are not allowed, so this is also not legal.

Doch, es ging dabei um einen Bundesweiten Ausschluss in ganz Deutschland. In Deutschland sind auch Einsätze über 1€ nicht erlaubt somit ist auch dies nicht rechtens.

Dear Max993,

There is no such thing nationwide exclusion. If you did request for exclusion at German license, you are excluded only in casinos having German license. As QuickWin Casino does not have it, your exclusion is not valid neither the max bet of 1€ law is applied.

As you did request for exclusion directly from the casino only after your loss and no further deposits were made by you, the casino did everything according to their terms and you are not eligible for any refund.

Is there anything else we can assist you with? If not, the complaint will be rejected.

Dear Max993,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.