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I lost faith until the page verified my account I sent everything...the next day they put 500 euros from the first withdrawal request...it's been a week and they still haven't put the other 500 euros from the second one two withdrawal requests, one paid, the other is still pending after 7-8 days

Μου βγήκε η πίστη μέχρι να επαληθεύσει η σελίδα τον λογαριασμό μου έστειλα τα πάντα...την επόμενη μέρα μου βάλαν 500 ευρώ από το πρώτο αίτημα ανάληψης...έχει περάσει μια εβδομάδα και ακόμα δεν μου έχουν βάλει τα άλλα 500 ευρώ από το δεύτερο αίτημα ανάληψης δύο ανάληψης η μια πληρώθηκε η άλλη είναι ακόμα on peding μετά από 7-8 μέρες

Dear Theopistos21,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hello Theopistos21,

Have there been any developments since our last conversation, please? 

Dear Theopistos21,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.