SG88Win Casino - Аккаунт игрока заблокирован из-за претензии казино на двойную регистрацию.

SG88WIN. They locked my account after I win big. They say I registered there before. But I never registered there . I never even heard about it until the day I registered. After I win big they immediately blocked my account

Dear revolutionrt54,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same IP address or device as yours or using your email address? Were your winnings accumulated with or without an active bonus? Was your account previously verified?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

PS: We need to add https://www.sg88bet.com/ to our database and then we will switch this complaint to the correct casino.

Dear revolutionrt54,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Petronela thanks for your help . Like I said before I never registered to the website before and no one in my family and in my house ever play in the website. I do not know about ip addresses but I use personal mobile data , my phone never play in the website before my email my phone number never registered there before . I have send them all the proof. And 1 more thing , they block me right after I win big around 5k the system block me . I accepted a first deposit bonus they give to me , and I have settle all the turnover requirements, my account was never verified,I never have any email from them . I register I took the first deposit bonus I start play and I win they block me . That's all . Please help . This is clearly a scam .

Thank you very much, revolutionrt54, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there,

Thank you revolutionrt54 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask SG88Win Casino for their help in resolving this complaint. We would like to ask if you could provide any evidence of your claims of previous registration to my email. (peter.c@casino.guru)

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter