Slot Wolf Casino - Игрок пытается вывести свой выигрыш.

No withdrawals will be made. Required documents have been submitted.

Es werden keine Auszahlungen durchgeführt. Erforderliche Dokumente wurden eingereicht.

Dear Ercan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serous and licensed casinos takes KYC lightly, and it might take few working days completing this thorough procedure. I would suggest contacting the casino and find out what documents exactly are required and provide them in best possible quality, correct format and as soon as possible. If all the data is accurate, there should be no reason for the casino to delay your withdrawal.

Could you please advise how many days ago you have requested your withdrawal and started the verification process?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela 

Already written several times without an answer. Documents submitted as requested. Payouts requested umpteen times but nothing happens.

just no communication

Schon mehre Male angeschrieben ohne Antwort. Dokumente wie angefordert eingereicht. Zig mal Auszahlung angefordert aber es passiert nichts .

einfach keine Kommunikation vorhanden

Could you please advise how many days ago you have requested your withdrawal and started the verification process?

Dear Ercan,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

What documents are still required. I wrote an email with this request. But just don't get an answer

Welche Unterlagen werden denn noch benötigt. Ich habe eine Mail geschrieben mit dieser Bitte. Aber bekomme einfach keine Antwort

Thank you very much, Ercan, for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Ercan,

I looked at your complaint and will do my best to help you. I would like to invite Slot Wolf Casino into this conversation. Can you please specify what is the problem with player’s withdrawal?

Whatever you try. No winnings are paid out. I submitted documents for verification. And asked if something is missing. But I don't get an answer

Was man auch versucht. Es werden keine Gewinne ausgezahlt. Unterlagen zur Verifizierung hab ich eingereicht. Und gefragt ob etwas fehlt . Aber ich bekomme keine Antwort

We would like to ask the Slot Wolf Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear all,

the player needs to upload the screenshot of his deposit

Devcode - Bank October 24, 2020 14:58:58 20 EUR

Unless this is done, we won't be able to proceed with the withdrawal.

Thank you in advance.

I think that I have already submitted that. Then they get it again

Bin der Meinung das das auch schon eingereicht habe . Dann bekommen sie es nochmal

Dear all,

the player's withdrawal has been processed successfully on December .

Thank you.

Dear Ercan,

did you receive your winnings, please?

yes all right thanks

ja alles in Ordnung danke

Dear Ercan,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru