Slotgard Casino - Выход игрока задерживается.

Hello anagales90,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Slotgard Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you register into the casino? Did you use VPN or any kind of other software to alter your location? Did you deposit anything into the casino? What was the casino's respond when you contacted them regarding your issue?

Looking forward to your answer.

Regards,

Nick

Good morning Nick. so i registered at the casino on the 9th of july. i didnt use any kind of software i thought i got 100 earnings with the free chip and i started the verification process in the same week, they asked me to deposit 10$ to verify the payment method, i did everything as it was, all of a sudden last week they changed their terms and probably shouldn't have won just me, they changed the T&C remaining restriction on my parents and decided to ban the account and withhold the winnings. as I said in the print above, there is nothing to complain about them putting the country under restriction. but failing to pay the winners who came from before the change is unfair.

Hello anagales90,

Is there any way to prove that your country of residence was allowed when you registered? Is there any communication between you and the casino which you could forward to nikolas.b@casino.guru?

Hi Nikolas, the way I have to prove everything I'm talking about is simply that I managed to create my account, play, win, enter payments and a week later I couldn't even enter the casino website because they have blockers for parents restricted, I believe that evidence more content than this cannot exist.

Hello anagales90,

Can you please advise how much did you deposit into the casino in total? How much was your casino balance when it got closed?

100 of my winnings from the bonus and 10 which I deposited to verify the account.

Hello anagales90,

As long as your country of residence was allowed at the time you registered, the casino should not confiscate any winnings generated just because they suddenly restricted it. Could you please advise if the casino refunded your last deposit (based on the e-mail communication received you've received)? Meanwhile, I will be forwarding your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on and will try to get in touch with the casino.

Wish you best luck resolving your issue.

Regards,

Nick

Hello there,

Thank you anagales90 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Slotgard Casino for their help in resolving this complaint. We would like to know how we can help resolve this issue.

Thank you!

Dear anagales90, I have been in contact with a casino representative and I have also reviewed your complaint at LCB and have come to a conclusion. The evidence provided by the casino showed clear signs that you were directly linked to the negative activity and a syndicate of players. This complaint will now be rejected, thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.