SuperCat Casino - Игрок не смог обменять бездепозитный бонус из-за геолокации.

The problem is that I have verified my phone and my email, and when I activate the free bonus of 60 FREE SPINS in the game Gonzost m say that NetEnt machines are not available in my country ..... It is embarrassing

El problema es que he verificado mi teléfono y mi correo electrónico,y cuando activo la bonificacion gratuita de 60 TIRADAS GRATUITAS en el juego Gonzost m dicen que las maquinas NetEnt no están disponibles en mi país..... Es vergonzoso

Dear Pizzo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found: 

"The Company does not allow to create an account and deposit money to the citizens from the following countries: United States, Spain, Ukraine, France, Netherlands and Italy. This list can be updated by the Company without prior notice any time. You agree that you will not create an account in the abovementioned jurisdictions. Otherwise, we will be forced to block your account. The Company decides about withdraws from blocked accounts in accordance with unilateral provisions."

"List of Absolute Restriction for Netent Games: United States of America, United Kingdom, Spain, France and Italy."

Unfortunately, not only that Spain is forbidden for the Netent Games , it’s also on the list of restricted countries. Could you please advise if you have deposited any funds in to your account? Thank you in advance for your reply.

Best regards,

Petronela

Dear Pizzo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.