Vbet Casino UA - Бонусная привилегия игрока была отозвана.

On January 19, 2022, I registered on vbet and for a year I made deposits almost every day and played a very active game in this casino. A year later, 2 days ago, the availability of any bonuses on my account was blocked for me without explanation, referring to some paragraph of their rules, which says that the casino reserves the solution of such issues. Now I can't use the free spins from the Wonder Wheel and I don't get personal bonuses for the money I lose every day. Please tell me how can I defend my right to receive bonuses?

Account number 551188998

19.01.2022 я зарегистрировалась на vbet и на протяжении год практически каждый день вносила депозиты и вела очень активную игру в этом казино. Через год, 2 дня назад мне заблокировали доступность любых бонусов на аккаунте без объяснения причин, ссылаясь на какой-то пункт их правил, где написано, что казино оставляет за собой решение таких вопросов. Я не могу теперь воспользоваться бесплатными вращениями, полученными с Колеса Чудес, и не получаю персональных бонусов за проигранные каждый день деньги. Скажите пожалуйста я могу как-то отстоять свое право на получение бонусов?

Номер аккаунта 551188998

Dear aliceprichudova,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that we can’t penalize the casino for taking away your privilege of receiving further bonuses. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Casinos are not obligated to reward their players with bonuses and bonus privileges can be limited or revoked at any time without further notice. I absolutely agree that it would be ideal to inform a player about new restrictions related to their account, unfortunately, it is not a standard practice.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Got it, thanks for the reply

Поняла, спасибо за ответ

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.