Vegasino Casino - Запрос игрока на закрытие аккаунта игнорируется.

I have requested several times to close my account and delete my personal data without any response

Ho richiesto piu volte la chiusura del conto e la cancellazione dei miei dati personali senza nessuna risposta

Dear Ciaia,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. I checked the General T&Cs and I found this:

3.7 Closure of your account: You may request the closure of your account at any time by sending an email to customer support at [email protected], subject to the following conditions:

      You can only close your account if it has no remaining balance (positive or negative) and no pending withdrawal requests.

        In case you want to close your account with a positive balance or/and pending withdrawal requests, all the funds on your account will be voided.

Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is [email protected].

Thank you very much in advance.

Best regards,

Kristina

I wrote to the vegasino support email and only today they answered me asking me the reason for the closure, I answered and I'm waiting for a response

Ho scritto all’email di supporto vegasino e solo oggi mi hanno risposto chiedendomi la motivazione della chiusura, ho risposto e aspetto un riscontro

Thank you for your reply, Ciaia. Please keep me informed about any further developments.

Not yet closed

Non ancora chiuso

In order to proceed with this complaint, please get back to my initial message and provide the required information.

Dear Ciaia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.