VG Casino - Игрок изо всех сил пытается вывести свой выигрыш.

WG CASINO is a scam and not to be used!!!

I won 36000 euros and tried for a month to withdraw but they never paid me anything,I submitted my documents 3 or 4 times and their own live chat told me that I had provided enough verification for the funds to be released. My credit card company are now investigating them as they have shared my card details with other parties and £4000 has been fraudulently taken off my card! My credit card have refunded me for these transactions. In the end I became unwell and took time off work due to stress so I wagered the whole amount just so I could end this ordeal! I am not interested in the money I won, I just want this casino shut down permanently.

Dear Peter,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

However, do I understand correctly that you have experienced unauthorized transactions?

Could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members had access to your card details and might have used it without your consent?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Peter,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.