Videoslots Casino ES - Депозит игрока не был зачислен.

I have two deposits pending for 12 days now, for amounts of €500 and €200, the money was deducted from the bank and I don't know if they were credited, my bank confirms that they have been collected, I have given them the authorization numbers, the ARN codes of the operations and they keep giving me long, that they are looking at it, that it takes a long time and the last one today that they have not charged me anything, I have all the statements, the next step will be to dispute the operations through the Bank and file a complaint through from the DGOJ, it's a shame because until that problem I liked the casino.

I have to say that initially there were 3 deposits requested and they refunded 1, but I'm still fighting for the other two and every day is a different apology

Tengo pendientes dos depósitos desde hace ya 12 días, por importes de 500 y 200€, se me descontó el dinero del banco y no sé acreditaron, mi banco me confirma que están cobrados, les he pasado los números de autorización, los códigos ARN de las operaciones y siguen dándome largas, que lo están mirando, que tarda tiempo y la última hoy que ellos no me han cobrado nada, tengo todos los extractos, el próximo paso será elevar disputa de las operaciones a través del Banco y presentar denuncia a través de la DGOJ, es una pena porque hasta ese problema el casino me gustaba.

He de decir que inicialmente eran 3 los depósitos pedidos y me reintegraron 1, pero sigo peleando por los otros dos y cada día es una disculpa distinta

Hello Jose,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Videoslots Casino ES. Please allow me to ask you a few more question before we would move forward.

What payment method did you use to deposit? Were the previous deposits into the casino credited correctly? When was the last time you spoke with the casino and what did they respond?

Looking forward to your answer.

Regards,

Nick

Hello, the deposits were made with a Mastercard from the N26 bank, the previous deposits were credited without problems.

The last time I spoke with them was yesterday and their agent told me that they did not have those charges, but still on Friday another agent told me that they had already identified the error and that they were working on it, chatted with the bank and they confirmed that they are charged (not pre-authorized) and they provide me with the authorizations and ANR codes of the operations, which I can provide if necessary

Hola, los depósitos fueron con tarjeta Mástercard del banco N26, los depósitos anteriores se acreditaron sin problemas.

La última vez que hable con ellos fue ayer y su agente me dijo que no tenían esos cobros, pero aún el viernes otro agente me dijo que ya habían identificado el error y que estaban con ello, hablado por chat con el banco me confirman que están cobrados (no preautorizados) y me facilitan las autorizaciones y códigos ANR de las operaciones, que puedo facilitar en caso necesario

Update....today my €700 have been credited, with a lot of delay (12 days) but they have complied, for my part you can consider it solved and thank you very much

Actualizo....hoy ahn acreditado mis 700 €, con mucho retraso (12 dias) pero han cumplido, por mi parte podéis darlo por solucionado y mil gracias

Hello Jose,

Thank you for letting us know that the issue has been resolved. It was quite a long delay for a deposit but I'm glad to hear it was credited and I hope it won't happen again. Feel free to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick