Vulkan Vegas Casino - Вывод средств игрокам задерживается без подтверждения оплаты.

According to the casino, the payout had been processed, and the money should appear in my account within 36 hours. However, the money hasn't reached my account, and my bank confirmed that no transaction has been received. The casino claims they can't immediately provide me with the transaction confirmation and that it would take time. The fact is, the casino hasn't transferred the money. My bank processes transactions in real-time, and this has been executed by Vulkan Vegas before. However, they haven't processed the 4000 and 5000 Euro payouts this time, nor can they prove that they have paid the money. They are just stalling. It seems they don't want to pay ...

Die Auszahlung steht auf erfolgt laut Casino ist dann spätestens 36 Stunden danach das Geld auf dem Kontodas Geld ist allerdings nicht auf dem Konto gelandet auch meine Bank hat das beschädigt das kein Geld eingegangen ist und das Casino selber kann mir die Transaktionsbestätigung so einfach nicht geben das würde dauern ...Fakt ist , das Casino hat das Geld nicht überwiesen ,meine Bank bucht in echtzeit und dies wurde von vulkan vegas auch schon einmal durchgeführt aber nun die 4000 und 5000 Euro Auszahlung, die führen Sie nicht durch oder wiederlegen das sie das Geld bezahlt haben ...man wird hin gehalten. Die wollen nicht zahlen ...

Dear steinerdominik1982,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you are experiencing with the payouts from Vulkan Vegas.

To better understand your situation and to assist you effectively, could you please clarify and provide more details about the issue? Specifically:

• Could you share the exact dates when the payouts of €4,000 and €5,000 were processed by the casino, according to their communication?
• Did the casino provide any confirmation or reference regarding the processed payments? If so, could you attach screenshots or emails of these confirmations?
• Can you confirm if there are any specific transaction IDs related to these payouts?
• Have you experienced similar delays with Vulkan Vegas before, or is this the first time this has happened?

If you have any relevant communication with the casino, such as emails, chat transcripts, or screenshots, please feel free to forward them to petronela.k@casino.guru. These will help us investigate the case further.

Your cooperation is extremely important in this matter.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear steinerdominik1982

Can you kindly specify the disputed transaction IDs?

Thank you!

Dear steinerdominik1982,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player to our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.